CerebralReviews of cerebral.com

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3.9/ 5

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5,239 reviews

Cerebral3.9Average

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About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Dec 7, 2021

Mostly good, also bad

I'll start off by saying that I really like the concept that Cerebral is built upon. I had been feeling like I've had ADHD for a very long time, but it had gotten dismissed frequently because I'm an adult woman who was high functioning in school and career, but HCPs would constantly dismiss that my personal life was in shambles. I really felt heard by my prescriber at Cerebral, who gave me multiple options for help managing this side of my life. I didn't want stimulants, that I knew for sure, so she offered a variety of alternatives, some pharmaceutical and some not, one of which I decided on and currently love. My experience with basically every other part of Cerebral has been much more difficult. 1. I changed jobs recently, and updating my insurance has been difficult. Sometimes it looks like it takes, and sometimes it shows my old insurance information on my profile. I'm not sure where I'm being billed, but hopefully I'm still covered. 2. My care counselor has rescheduled or missed multiple appointments, sometimes with little notice, sometimes with no notice. Rescheduling last minute is hard because care counselors often don't have any availability for the next month, so I haven't seen them in quite some time. 3. The cost of my medication changed, and they didn't inform me. Not only do they not accept any pharmacy benefits when it's shipped, but it has been a very long process to get them to send the prescription to my pharmacy (still am getting refills in the mail so I might need to wait until it's a renewed prescription). All in all, I personally think it's been worth it for me. Thankfully, I can still afford Cerebral, but I definitely sense plenty of areas of improvement for the user experience.

By SG

Response from Cerebral· Dec 8, 2021

Thank you for sharing your experience with us! I am happy to hear that overall, your experience has been worth it for your mental health but sorry to see that we are lacking some attention areas that might be affecting your care. I know how important it is to have a reliable care team and to have full transparency through your care. I would love to learn more about your experience and see what I can do to help. Would you reach out to [email protected] and ask for Meagan M or respond to TrustPilot's request for more information? I look forward to hearing back from you! All the best, The Cerebral Team