CerebralReviews of cerebral.com

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3.9/ 5

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5,239 reviews

Cerebral3.9Average

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About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Mar 25, 2021

Hard to cancel!

Be warned: they’ll charge you $30-45 *immediately*, then make it difficult to cancel. I had to send an email, then fill out a form, and now apparently someone is going to call me! Honestly I think it’s a scam. UPDATE: I got an email from Cerebral offering me a discount if I stayed. But I already told them I’m going in to an inpatient program and *won’t* have access to their services, so I need to cancel. It’s $200 a month! I asked them for the second time to cancel my account. I will update if they refuse to cancel. If I’m charged by them again, I’ll dispute it with my bank. Another update: it took three more emails to get them to say my account was canceled. They also called me this morning, but I couldn't answer. Time will tell if they truly canceled it (I'll be watching my bank account). I made it very clear I cannot use this service, as I am going into an inpatient program tomorrow. Cerebral is a subscription, not a contract, and you are allowed to cancel it. They next asked me to remove this review. I didn't, so they flagged it with Trustpilot as being "not genuine." In other words, they're trying to say I didn't do business with them at all. I sent back the proof Trustpilot requested--6 screen shots including the $30 they withdrew from my bank account. I certainly DID deal with them, that's the reason I'm even taking the time to do this. My point, in the end, is to be careful. If you find yourself unable or unwilling to use this service, they make it rather difficult to cancel. Also once you sign up, they charge you right away, and every month, whether you use the service or not. I didn't even finish my account setup, either! You will get TONS of emails if you even start to set it up.

By Kellie H.

Response from Cerebral· Mar 26, 2021

Hi Kellie, I appreciate you taking some time to write to us about your feedback and experience. I apologize if you faced any difficulties in canceling or utilizing our services. Your feedback is important to us as we continue to improve our services. If there is anything I can do to assist, please let me know. I would also like to learn more about your experience with us. You can reach me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Kindly, Molly V. Cerebral Coordinator