CerebralReviews of cerebral.com

Good luck trying to get anyone to reply to you. I had my appt Tuesday she told me i should have my form by Wednesday it’s now Friday. I’ve called, messages done everything I’ve could and have yet yo hear from anyone.

I have been a subscriber for almost a year and the first session with the counselor was great. Then the prescriber, also went well. I was prescribed Zoloft. 3 days later I started experiencing shaking and tremors. I tried reaching my prescriber and got a message to "please allow 2 days for a response", and I was told not to discontinue the medication. At 5 days, I was having intense anxiety and shaking all through the night, and tried repeatedly to reach someone through their message system. No response. At day 6, I wasn't sleeping, I was shaking ceaselessly, and I asked my pharmacist for their opinion. They didn't officially give me advise to stop, but I was showing signs of serotonin syndrome, and I stopped the medication. 3 weeks later, when I had my next counseling appointment, I told her what I experienced and she was really disturbed at the lack of responses, both from the prescriber and the "care team". It was escalated, a different medication prescribed, it seemed to be a fluke. Fast forward a few months. I needed a refill, and went through the channel to request it. No response. Thankfully my partner was also in the same medication and gave me two weeks of the same dosage until I could schedule my next virtual consultation with my prescriber. But how are you supposed to be on this type of non-stop medication and the gate keepers that prescribe it are unreachable?!? I had to borrow medication from my partner! That seems criminal. And now, I find myself again requesting a renewal of this prescription and it's been a week, no response. I have tried tagging on social media, numerous messages - nothing. I am out of medication and going through withdrawal and I cancelled my subscription. This is flat out malpractice and not an isolated incident. Do better, cerebral. Your patient is screaming for the life saving drug you hold the keys to. For a week!!! I cannot afford an ER visit.

Less than one would be appropriate. First appointment was cancelled resulting in me needing to go to an urgent care for med refills which is expensive. Never talked to my “care coordinator” despite having questions related to scheduling. In the actual appointment the provider lied to my face regarding my medication interactions and wanted to decrease my already minimal dosages despite having been stable on them for some time. Initial appointment lasted only 15 minutes because when I expressed frustration over her “recommendations” and said I knew she was wrong she told me we had nothing further to speak about. I cancelled my subscription and am requesting a refund as even the most basic standard of care was not met here.

If I could give no stars I’d gladly do so. In need of someone to talk to and sort feelings out, thought I’d have a shot at insurance being billed for a substantial amount of payment since my carrier is on the front page of their site. Had to process payment only to be shown ONE in network provider, but that ok! You’ll stay on your “affordable” plan of $295 a month?! Taking advantage of someone in need is horrible.

Cerebral is a scam! They take your money don’t give you medications and refuse to give you refunds! People are already struggling enough to reach out to companies like this who really just want more money in their pockets!!!! Ridiculous! You’re dealing with people who have addiction issues and are just adding to the problem! Unbelievable!

This is a scam. They will take your money after asking what you think are eligibility questions, but they are not. They will take your money and ask more questions which disqualify you, and tell you to ask for a refund. This is a great practice to do to someone already in mental distress, I hope they burn in hell.

The help isn't consistent. I've had a pretty decent time with my provider she's great, Even though finding the right medication has been a roller coaster she stuck with me and always shows up. However getting counseling is almost impossible. I've only had one session with 2 counselors anytime I try to meet an appointment There's always some sort of issue. And then if I get another counselor I'm going to have to repeat my trauma story all the way over again go through the same b******t and tears it's a lot. Also if you're in a 911 situation the only advice You're going to get is the generic "call the suicide hotline". I've been on this app for almost 2 years and literally have only had 2 counseling sessions. It's discouraging.

I have been a patient for years. The company is downsizing and almost appears to be going out of business. I was charge for refills. Met with the physician. I was told twice my medication would be ordered and then 2 weeks later they acted like none of this has ever happened. For a company dealing with mental health this is absolutely ludicrous. Leaving for a competitor with much better reviews.