Can’t speak to anyone from us
Can’t speak to anyone from us
By Catherine M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
222 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover skincare developed with dermatologists to help restore skin's protective barrier. Explore cleansers, moisturizers, sunscreens and more, all containing essential ceramides.
CeraVe (cerave.com) has 222 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
222 approved reviews, newest moderated first
Can’t speak to anyone from us
By Catherine M.
BAD THINGS: 1. First of all I used this as a facial cleanser at night and end the morning and it worked out HORRIBLY!! My face broke out and was all red and dry. I thought that maybe it had a bad reaction to my skincare/makeup but NOPE! When I didn't put anything on except this (because it was a Sunday) the same thing happened! 2. It turns out that CeraVe tests it's products on animals which is a HUGE no for me, but unfortunately I figured that out after I purchased it. It is now in the garbage can waiting for the dump truck to arrive. I told all my friends/family about it and they are now not buying it again due to that reason. 3. The foaming facial cleaner doesn't even foam! It just kind of bubbles up in your hands but leaves most of it in the same gooey state, which doesn't really go into your skin very well. I had to purchase a soap-foamer on amazon because it was so sticky. (Link to it at the bottom) 4. After using this my face was still oily and not clean, so I noticed no visible difference except that my fake broke out and turned red. GOOD THINGS: 1. Very attractive packaging 2. The pump doesn't come off like other soaps sometimes do TIPS FOR Y'ALL: For those who have sensitive skin (like me and children) I think you should make a CeraVe KIDS version that is not as strong and is gentler. SOAP FOAMER: (I couldn't add a link but it is called a MARSHMALLOW WHIP MAKER on amazon)
By Harper M.
My dermatologist diagnosed my skin problem as milia and said I needed laser treatment. I've been using CeraVe for a month and CeraVe is clearing my skin.
By Randee H.
Tiene excelentes geles para el rostro graso y sensible. Mi dermatólogo me recomendó remplazar un producto por CeraVe. Llevo 5 meses usándolo, es excelente.
By Manuel
There is an absolute donut called Chihra who works on the line and has no clue about anything when talking to her about certain products. Please get a better person in your customer service team!!
By A.S
Ho provato i due tipi di detergente schiumoso e non, ed entrambi mi portano allergia al viso, cosa che con altri saponi più economici non ho riscontrato
By Karen
Absolutely great - ive been using for 1 week and already see and feel a big difference in my skin, my face looks smoother and my crepey arms have a smoother look - im 68 and if it makes a difference to my skin it will certainly make someone younger look and feel soft and smooth .....
By RITA
Ho comprato quasi tutti i prodotti della CERAVE, mi sono trovata molto male. La crema idratante per esempio mi ha fatto uscire dei brufoli che non avevo. Adesso uso come crema per i piedi e va benissimo. Non vol dire che va male a tutti, perché ogni uno ha una pelle diversamente dagli altri
By Sáad S.