Centrum AirReviews of centrum-air.com

They let you in with the fruit basket on the first leg, but then charge you for additional luggage at the transit airport. They also damaged my suitcase wheel and still no reply to my complain from Monday till Friday night.

CENTRUMAIR la peor aerolínia del mundo. Retraso de vuelo 12 h de Samarkanda a Istambul dando avisos en pantalla aeropuerto cada cuando les venía bien.Imposible hacer el checking online solo tienen telegram y falla, lo que me obligó a facturar en el mostrador después de más de 1 h de cola ya que el resto de pasajeros estaban igual sin targeta de embarque. Y.... Sorpresa 91 e por una maleta de cabina facturada de 8 kg por hacerlo en el mostrador. EVITAR VOLAR CON CENTRUMAIR un desastre pongo 1 estrella porque no se puede poner 0 soy viajera frequente he volado con mil y una aerolínias pero esta se lleva la palma. Si no quieres perder días de tu viaje.... Ya sabes.

No assistance at airport, no info avout the delay, no accommodation, nothing. Avoid!!

I was initially very pleased to see a direct route between Copenhagen and Tashkent, opening up travel opportunities to the gem that Uzbekistan truly is. Because of this, I recommended friends and family members planning to visit Uzbekistan to support this new airline and book their tickets through them. I was asked to book 9 round-trip tickets for family members, all of whom had high expectations. During checkout, the price shown was 29,919 DKK (56,744,853 UZS). After payment, the booking confirmation suddenly showed 69,674,271 UZS, and the credit card was charged 36,869.80 DKK plus fees via a USD payment gateway. Customer service was only available via Telegram and provided inconsistent and contradictory information. At first, I was told that prices could not be adjusted and that cancellation with penalties would be the only option. Later, I was informed via Telegram that the flights were cancelled by the airline, yet no official cancellation email was sent. Because I was told the flights were cancelled, non-refundable replacement tickets were booked with another (trusted) airline for the family. Only after repeated follow-ups and a bank dispute did Centrum Air finally process a full refund. While the refund eventually came through, the overall experience was stressful and poorly handled. The idea of this route is good, but Centrum Air clearly needs to establish reliable operations, transparent pricing, and proper customer support before it can be trusted. At this stage, I cannot recommend booking with them.

Horrible company, booked a flight Delhi - Tashkent -TLV The flight from Delhi was delayed by nearly 12 hours. The ground staff just disappeared, no one to give any answers. If one of them did show up they would have no answers offer no help and when we asked them to book an alternative flight for us (since it was clear that we would, lose our connection) all they said is either "speak to the staff on the gate - which didn't speak English, or was so junior they couldn't do anything) or kept on pushing away responsibility saying - we can't help you in Tashkent there will be representative that will help. After more than 12 hours delay we landed in Tashkent where the company rep did all in his power to avoide providing any solutions to the delay besides staying another 36 hours in Tashkent till their next flight to TLV (although there were other flights with Uzbekistan air lines to the same destination from Tashkent on the day) Needless to say that even 36 hours later on the "new desegnated flight" Was delayed by 5 hours and literally till the last moment we had no idea if the flight will take off Or not - DO YOURSELF A FAVOUR NEVER FLY WITH CENTRUM AIR

3 hours delay, never explained the reason. Baggage problem, everywhere was stuffed. 2 attendants did not speak uzbek. One was rude, did not offer a drink. Did not take food boxes away until 5 min before landing. We were stuffed, it was so unprofessional, and tbh, awkward and embarrassing for them. Not very kind service (this is mainly one flight attendant, 1 russian girl on flight from tbilisi to tashkent) not very good first impression of the airlines, not good service, im sorry to say, i feel bad for them, :( i will not be quick to take a flight thru them again.

I booked for a round trip dubai to taskent - flight normally is around 3 Hrs and both experiences were very bad DXB to Rashkent -We stayed around 1.5 hours in the plane and plane is not moving - they landed on another airport to drop there national sports team so we landed then fly again to main airport which wasted around 2 Hrs - no transit was mebtioned in the itenary and this should have been a direct flight - total flight took around 7 hours inside the plane instead of 3 Tashkent to DXB - preparing and printing boarding pass took aroun 1 hr and we were about to mess the plane - stuck inside the plane also for around 1.5 Hrs before flying Adding to this while waiting inside the plane and after running to catch the plane - crew wants the passengers to remain seated with seat belts on not even going to the toilet until we fly !!

The worst flying company that I've experienced. We had a flight to Bangkok with a 3-hour connection in Tashkent. It was delayed for over 5 hours, with no apologies, no food, and no compensation, and most importantly, no one could answer us throughout this time. I then tried to reach customer service for over two months, and it was impossible to get through to them. Every time I actually reach someone from there, it's only through Telegram, with very poor English. No one seemed to care or was willing to help. Very bad service