Centrum AirReviews of centrum-air.com

WORST EVER AIRLINE Horrible support, answers literally any time they want whether its midnight or midday and no solutions to problems! The plane overall is good just bit tight as every low coster basically Delayed my flight for 24 hours its not even first time happening, last time m my flight was delayed for 6 hours right at the airport we had to wait My return flight was also with them and they literally rescheduled it after onboardnig and delayed for 7 hours!!! im not buying no tickets from them aymore

On a 2 April about 80 people couldn't fly cause they sold more tickets than seats And my ticket was on 1 April it's changed on 2 but this disaster company doesn't care about human rights

I had a very disappointing experience with this airline. My flight was delayed by more than 6 hours, which caused my transfer time to increase to nearly 10 hours. Despite such a long delay, no proper assistance was provided. There were no meal vouchers, no clear communication, and no effort to support passengers during the wait. What made the situation worse was the lack of customer service. I could not contact to airline even. Overall, very poor service, no accountability, and a frustrating experience. I would not recommend this airline.

Wallahi, please stay away from this garbage company, just please stay AWAY even if it’s FREE!

This was one of the worst airline experiences I have ever had. The onboard staff were very rude. When I asked for napkins, they simply said they didn’t have any. In my opinion, the main asset of any airline should be its crew members, but the service quality here was absolutely zero. The aircraft itself was old, the toilets smelled bad, and the meals were not tasty at all — the rice was even undercooked. The airplane didn’t have any TV or entertainment system, so during the 7.5-hour flight you have to entertain yourself the whole time. The worst part was the flight delay of six hours. Unfortunately, there are no alternative direct flights between Tashkent and Guangzhou, otherwise I would definitely choose another airline. I am a frequent flyer, so I can easily compare with other international airlines. On most foreign airlines, the cabin crew are polite, always smiling, and very helpful. It really makes a difference. I don’t understand why it has to be like this. Why can’t the company hire more presentable employees with a better attitude and professional manners?

Schreckliches Flugzeug. Essen ging. Aber alles andere war eine Zumutung. Nur die Besatzung war soweit in Ordnung.

Wir haben einen Flug bei Centrum Air nur gebucht, weil unser ursprünglicher Flug von Bangkok nach Frankfurt über Katar wegen des Krieges gestrichen wurde. Leider war diese Alternative eine absolute Katastrophe. Schon bei der Buchung war klar, dass man in Taschkent tatsächlich komplett auschecken, sein Gepäck abholen und anschließend wieder neu einchecken mit Pass&Sicherheitskontrollen usw muss. Für einen Umsteigeflug völlig unnötig kompliziert und extrem unüblich aber mit 3,5 Stunden Umstiegszeit dachten wir, das wäre zumindest machbar. Dann kam während des Fluges plötzlich die Durchsage, dass wir einen zusätzlichen Tankstopp einlegen werden in Termiz, etwas, das vorher nirgendwo erwähnt wurde. Wir sind also tatsächlich mit dem Flugzeug einen Umweg geflogen, nur um zu tanken. Zudem war Termiz weiter von uns entfernt als Tashkent, wo wir eigentlich landen sollten. Wahrscheinlich war da der Tank günstiger und dann mussten wir mit allen Passagieren hin fliegen… Durch diesen schlecht geplanten und nicht angekündigten Stopp kamen wir viel zu spät in Taschkent an. Von den geplanten 3,5 Stunden Umstiegszeit blieb am Ende etwa eine Stunde übrig für Gepäck abholen, ausreisen, neu einchecken, Gepäck wieder aufgeben sowie Sicherheits- und Passkontrolle. Die Flugbegleiter wussten von Anfang an Bescheid von unserem Anschlussflug und meinten ganze Zeit: „Ihr schafft das locker, wir verspäten uns nur um 30 min, ihr könnt da noch Kaffee trinken gehen usw.“ Angekommen im Flughafen sind wir noch mit dem Flugzeug 30-40 min lang auf dem Rollfeld rumgefahren, bis wir am Gate waren. Als wir dann Hilfe brauchten wegen dem nahezu unmöglich schaffbaren Umstiegs, wurden wir immer nur weiter geschickt zu anderen Mitarbeitern. Das ist schlicht unrealistisch und eine Zumutung für Passagiere. Schlechte Planung, miserable Organisation und keinerlei transparente Kommunikation.

Centrum Air left an infant without a ticket and made empty promises. Disgraceful. I don’t know where to begin with Centrum Air, but people need to know what kind of airline this is before they book with them. My sister is a single mother travelling with two kids — a six year old and an infant. Her infant’s return ticket was never issued due to a problem between Centrum Air and the booking platform. Fine, things go wrong. What is not fine is how Centrum Air handled it. When my sister reached out to Centrum Air directly, desperate for a solution with a return flight approaching in less than 24 hours, they were sympathetic on the phone. They told her not to worry. They told her she didn’t even need to come to their offices — they would handle it over the phone. They promised her a resolution. That promise meant nothing. Nothing was resolved. The ticket is still not issued. My sister, a single mother with a baby, was given false reassurance by Centrum Air just to get her off the phone. Instead of taking ownership of the situation and actually doing something, they made a promise they had no intention of keeping and went quiet. On top of that, Trip.com — the booking platform — has told me directly that the reason this has dragged on for days with no resolution is because Centrum Air has been completely unresponsive to their communications. An airline that ignores the booking platform and makes empty promises to a distressed mother is not an airline that deserves your business. This is an infant. A baby. And Centrum Air could not find it within themselves to do the bare minimum — pick up the phone, coordinate, and issue a ticket that was already paid for. Instead they offered false comfort to a vulnerable single mother and then did absolutely nothing. If you are travelling with young children, if you are a family, if you expect basic accountability from an airline when something goes wrong — avoid Centrum Air. When it matters most, they will let you down and not lose a single night of sleep over it.