Great service
Great service. We have been using them for a while and they have been great
By Steve
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
12 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Centratel is, by any number of measurements, the Highest Quality Answering Service in the United States. 100% U.S. Based Operations, No Long-term Contract.
Centratel Answering Service (centratel.com) has 12 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 10 reviews with 5 stars · Clear filters
Great service. We have been using them for a while and they have been great
By Steve
Does excellent on receiving calls, getting the messages correct.
By Ginger
VERY RELIABLE AND GREAT CUSTOMER SERVICE.
By Rhonda
Reliable, Dependable and easy to work with
By Keith
We are so grateful for the wonderful service from centratel. It has help our business grow. They respond very quickly whenever we reach out to them and the portal for scheduling is easy to use.
By LeAnne
Centratel has always provided excellent service.
By Barbara
prompt and consistent, and very professional on the phone.
By Erik
Pretty easy to work with. I have a few customers that have had issues with answering service so I've requested the recordings. I've noticed that the enthusiasm of the operators isn't always what I'd like to hear but they always maintain a professional attitude even when my customer is being unreasonable. An unethustic answer scores a 4-star rating but it is bumped to a 5-star for maintaining professionalism in the midst of negativity.
By Michael