CenterwellpharmacyReviews of centerwellpharmacy.com

I would give zero stars if I could. They are so unbelievably frustrating to deal with. There is maybe 2-3 helpful individuals who work for centerwell. I have had issues filling my medication for four months now, and it is a constant battle just to get my prescription filled on time. They will hang up on you if they do not have the answers they're supposed to. Despite delays being their fault, they will not priority ship wednesdays and will tell you "tough luck" if their incompetencies lead to gaps in treatment.

Had my provider call in a prescription for Wegovy from Novacare. Centerwell handles Novacare products in their "Special Pharmacy" division. My provider messed up the prescription when sent to Centerwell. So Centerwell kepts auto shipping me $150 meds that I cannot use. I have called many times telling them to STOP all prescription to me and remove my credit card from their file. Mysteriously, they keep auto shipping me meds I cannot use! Dishonest company owed by Humana. I had to cancel my credit card to make them stop auto shipping me meds I cannot use! Don't ever get mixed up dealing with these crooks....nightmare!

Various nationalities--may speak English, but most dont seem to feel or care...no urgency . My wife has advanced osteoporosis and is 6 weeks past the shot she needs. Cant say Im the most patient person--and need to learn. I have spent at least 15-20 hours over The past 6 weeks on the phone with Center Wellness. The staff wants to be nice--but the actions and results of getting the meds is a zero. 3 people at Humana found a way to save me $ on the shot for $364 instead of $1,020. Centerwell would not do it. The shot pkg was supposed to ship 4 days ago--I gave them my cc, now its going to be 10 days. I think they just read the notes from previous conversations and give you generic answers. I hear that these insurance companies are losing a lot of money because of the cost free Medicare advantage plan--so, may just be saving costs. Cancelled order--going to a local pharmacy HOPING no red tape from here. Miserable communication for me. My anxiety in helping my wife make it tough for me and I'm sure center well. Thats my experience....

Centerwell pharmacy absolutely committed fraud by calling my independent pharmacy today and telling them that i had requested that my prescriptions be transferred to them! Fortunately my small pharmacy (who knows me by name and face after my many years with them) called me to confirm if i had requested the transfer, as they had had a call from Centerwell earlier in the week saying the customer had requested their prescriptions transferred to Centerwell, when it turned out the customer had NOT. This is a clear violation of medical ethics as well as legal fraud, and a violation of my privacy. My Humana Advantage Medicare plan clearly states I can use my approved in network pharmacy. This is the 2nd yr I've had this policy and recognized that Centerwell, who is owned by Humana, has some questionable and unethical business practices, as Ive had to get used to the multiple calls per week presenting themselves as calling on behalf of my dr, or Medicare "to review my medications for drug interactions" etc. They insist I have prescriptions with them, but I have never entrusted my prescriptions to them for good reason. Today takes the cake to learn they actually highjacked and stole my prescriptions away from my trusted pharmacy! Unfortunately I didn't get the message from my pharmacist in time to stop the transfer. Later I got an email from Centerwell thanking me for transferring my prescriptions. I called and got an unprofessional agent who insisted that Id gotten prescriptions from them before. I never would have trusted them because Id seem the incompetence of how they handle my OTC benefit. I hope Humana gets a huge class action lawsuit, as stealing my prescriptions away from my pharmacy of choice through lies and deceit has no place in our healthcare system.

I wish that I can leave zero stars. Such bad customer service. I am waiting several days for a call back from a supervisor.

I've had some serious issues with three of my prescriptions I have gone back and forth between the pharmacy and the doctor's office three different times for three different medicines I'm tired I'm done I will now pick up my prescriptions at a local pharmacy I love the mail-in pharmacy but you people got to pick up your crap and get better a whole lot better

Review of CenterWell Pharmacy This has been the worst experience I have ever had dealing with a pharmacy. My doctor sent a prescription to CenterWell 10 days ago. Last Thursday I called them to check on the medication and they told me they had never received the prescription. I contacted my doctor, who immediately sent it again. When I called CenterWell back, they again claimed they had not received anything. I contacted my doctor a second time and the prescription was sent again. When I called the pharmacy again, suddenly they had two copies of the prescription in their system. Now, 10 days later, I call again only to be told that the medication is not even in stock and that they have no idea when it will be available. So after ten days of delays, misinformation, and multiple phone calls, the end result is that they cannot even fill the prescription. Their customer service is horrible. Every time I call, I spend over an hour on hold before speaking with someone. Today I requested a supervisor located in the United States. After waiting another 45 minutes, someone finally answered. Shockingly, it sounded like the person was working from home, with the sound of water running and someone eating in the background. I said hello three times, and the call was terminated. This is completely unacceptable behavior for a company responsible for handling people’s medications. CenterWell Pharmacy is disorganized, unprofessional, and unreliable. They even had the nerve to suggest that I transfer all my prescriptions to them. After this experience, I will never fill another prescription with CenterWell again. Do yourself a favor and avoid the frustration and incompetence. Do not use CenterWell Pharmacy.

Called to cancel a order. It was cancelled according to the rep. I received the medication two days later. I called for refund and the rep. stated that they dont cancel orders. Alo, that they would review the phone call recording and get back to me. Its been two weeks and nothing. Every time I call the transaction takes about 2 hours. This is the worst service Ive ever experienced.