CenterforsightReviews of centerforsight.net

Received an invoice for $300 + from Center for Sight. Upon review I realized that this office had failed to record my updated MediCare number even though I presented the card to the representative at my last office visit. Because Medicare and my supplement have always covered costs for my eye care I called the Customer Service number for US Eye as directed on my statement to try to resolve the issue. FOR MORE THAN FOUR HOURS I CALLED AND STAYED ON HOLD TO TRY TO REACH AN AGENT. TWICE AN AUTOMATED VOICE CUT ME OFF AND PROMISED A CALL-BACK THAT NEVER HAPPENED. US EYE owns and operates all Center for Sight offices throughout the South and is a large corporation. It is absolutely unacceptable that they have such incredibly POOR customer service . The only way I was able to resolve this billing error was to drive directly to my local Center for Sight office and ask for help. Kerrianne in the UTC office was very helpful and through extra emails to Billing staff and other efforts reassured me that the failure of the Center for Sight and USEye to record my new Medicare number should not create an undue financial burden…..let’s hope she’s correct. I still can’t believe that US Eye, one of the largest healthcare corporations in America has failed so miserably to provide BASIC customer service. I have lost faith in their service and caring and will not continue my eye care with this company.

Last year I had the Cataract surgery on left eye at Center for Sight on University in Sarasota, Fl. Covid hit so I waited till this year to get second eye done. First eye turned out pretty good. Took months for hallows to disappear and flashes of light from the surgery. Right eye was going fine but after surgery, it was still foggy. I waited a month for my followup appointment. The tech who dilated and tested my eye agreed she could also see some leftover gel from behind the lens that was causing the fogginess. But when Dr. Hunt looked at it, he abruptly said he could not see anything. I said, I'm not making this up! He said he didn't say I said that but with a less then complementary tone of voice. He then stood up abruptly, shoved the equipment aside and hurried out the door to go ask the tech what she said she saw. I could hear them talking outside. Dr. Hunt returned and said all she said was that she could see the incision mark but nothing about any gel. What!!!!! The first follow up appointment they did the YAG laser to get the 22 floaters out. That worked but I was charged for that. Its a bait and switch. They tell you touch ups are included but the touch up they use is not included. We never discussed the incision mark, only the gel causing the blurriness. Dr. Hunt was condescending to me, abrupt and did nothing to correct the problem caused from the operation. He said you can get a second opinion. He set up an appointment for me to see Dr. Scocia who did the procedure. I arrived five minutes prior to appointment. There were only 2 people in waiting room. They both were called in and in the next 30 minutes, 4 more people who arrived were called in. I could here two of them say they had a 2:30 pm appointment. Mine was for 2 pm. Not only did those 2 go be fore me, but so did the other two that came in after me. I could only presume that they purposely called others ahead of me to punish me for complaining about the poor job done on my eye and that they were not correcting it. The follow up appointments are included in the total price you pay up front if no insurance is used. Because insurance does not pay for anything above basic, you pay out of pocket so I paid $3,000 per eye. I finally got up and left. I could not believe how I was treated after they botched up my eye. Later that day I get a recorded message from Dr. Scocia claiming he read Dr. Hunts notes about the floaters in my eye. What!!!!! The lie just kept continuing......It was not floaters, Dr. Hunt zapped those on the first visit. It is leftover gel from behind the old lens that is causing the blur. They just can't admit when they are wrong because its out of their pocket and that's why I was treated that way. I still have the foggy gel in my eye and not the floaters they claimed I said it was. It's a 50/50 chance you will have great service or poor service but always ask questions to clarify what they say as they will say one thing up front and claim they never said that on the back end. If you get it in writing, even better. If you go here, pay attention to how they call people back for dilating. I won't go back here.