CentercityprintReviews of centercityprint.com

Response from Centercityprint· Jun 2, 2026

Thank you for your review, Rick. We're sorry you were disappointed with the turnaround time and the service at our Scranton location. Our standard production window is 3–7 business days, and your order was completed within 3 business days. We wish you had let us know earlier about your tight deadline so we could have prioritized it. We also apologize that you felt dismissed at the front desk — that’s not how we want our customers to be treated, and we’ll be addressing this with the team. Thank you for the feedback. We hope to have another chance to serve you better in the future.

Response from Centercityprint· Jan 9, 2026

Thank you for your review—we're sorry the poster didn't meet your expectations for size and readability. The "Original with Borders" option is designed to print your artwork at its native resolution and proportions (860 × 2048 pixels at 72 DPI) without upscaling, then center it on the full 36" x 48" sheet with white borders to fill the remaining space. This keeps the image sharp at its true size (about 12" × 28" printed area), but it can make the main content appear smaller than the full sheet and less detailed from a distance. For large-format posters, we always recommend using files with higher resolution (300 DPI or more) to fill the sheet without quality loss. Also choosing fill entire media or scale to fit would have been better options if you did not want the white border. If you'd like tips on preparing better files for future orders or want to explore other options (like a different size or scaling on a new order), we're happy to help. We appreciate you’re understanding and hope you'll give us another chance down the road. If you have any other questions, feel free to reach out. Best regards, The Center City Print Team [email protected]

Response from Centercityprint· Sep 5, 2025

Thank you for your feedback and for taking the time to share your experience. We’re glad your three 24x36 photos arrived quickly and in the right size, but we’re truly sorry to hear the quality didn’t meet your expectations with the stretched, dark, and unclear appearance. That’s not the standard we aim for at Center City Print. Could you please send photos of the artwork to [email protected] so we can review the issue? We’d love to make this right for you. Thank you for giving us the chance to improve!

Response from Centercityprint· Aug 10, 2025

Thank you for your feedback and for sharing the details—we’re sorry to hear the delivery felt too long. We see your order was placed on July 31st and shipped on August 6th, within our 3-5 day print turnaround time, with USPS estimating delivery by August 12th. Still, we understand waiting can be frustrating, and we’re looking into ways to speed things up with our shipping partners.

Response from Centercityprint· Dec 22, 2024

We’re sorry to hear the prints turned out darker than expected, and we understand your disappointment. That’s not the quality we aim for. We’d be happy to reprint them for you to make it right. Please reach out to me at [email protected], and we’ll get started on fixing this as quickly as possible.”

Response from Centercityprint· Dec 13, 2024

Thanks for the honest feedback. We understand your frustration and apologize for the creases. While flat shipping isn’t possible due to the size, we’re already looking into better packaging methods that don’t involve rubber bands. We’d love the opportunity to reprint your order at no cost to you, and we’ll take immediate action to ensure a better experience moving forward.