Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
102 reviews
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Online shopping for Cell Phone Accessories, Bluetooth Headsets, Cell Phone Batteries, from a great selection at everyday low prices
CellXpo (cellxpo.com) has 102 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 72 reviews with 1 star · Clear filters
I purchased a Plantronics Bluetooth headset. It was packed in a flimsy plastic bag and shipped via USPS. When it finally arrived, the plastic bag had been destroyed in transit. I did NOT RECEIVE the Bluetooth headset. MULTIPLE attempts to get CellXPo to correct the situation (including complaining to the BBB) failed. DO NOT do business with this company.
By Ann N.
Understand that buying from this company means you are buying a used/returned product that is defective in some way. Most importantly, DO NOT expect any sort of support or backing from them. I expected that I was buying a new product and that is not the case. It is best to order products from amazon where problemed items can be easily returned. They will respond to this negative review with a dismissive way stating the fault is mine.
By Lynn H.
Please DO NOT BUY FROM THIS COMPANY. THEY SELL USED ITEMS AS NEW. DO NOT USE!!!
By David M.
Absolute trash. Ordered UR Beats earphones and instead I got something that resembles them. They came in drug dime plastic bags, the ear gummies looked like they were cut with scissors, the cables was not flexible, the quality of the sound was trash, and it didn't have a serial number.
By Edward M.
Bought 4 Plantronics earpieces at $80 each. They all were broken didn't work, could barely hear or used with markings rubbed off. How is this company even in business. Should be in jail.
By John T.
Terrible company! Sold a reconditioned headset to me as though it was a new one on sale. Listed the regular price with a line through it and their price next to it without telling me it’s reconditioned. Then when I tried to contact them their website was mysteriously down for a number of days. My credit card company did not support me because Cellxpo said I didn’t contact them first. DO NOT DO BUSINESS WITH THEM. My headset now doesn’t work just a few months after buying them!
By Paul V.
Sent wrong item. Refused to respond to emails. Only phone numbers available are “not in service” or ring to a FAX machine.
By William C.
I ordered two Google home speakers. When they arrived both had small holes in the fabric. That didn't bother me since the speakers would be out of sight. I set up one of the speakers and it works fine. The second speaker does not work. My Google home app will not recognize it. I have factory reset it x3. uninstalled and reinstalled the app on my phone with no change. I sent an email to CellXpo describing the problem and received this reply: product ships in good and working condition and is tested prior to shipping for technical support you may contact google at (650) 253-0000
By Paul B.
