CellcomReviews of cellcom.com

I have been having connection issues since they had their outage. It is now end of August and nothing has been resolved after many many calls to tech support. Today they called back ( yes, they really called back!!) and basically told me there is nothing they can do about it and suggested I buy a $350.00 signal booster. After I stopped laughing I said NO. Then I was sent to customer retention department and they offered to rent me a booster. So long story short, I will be leaving Cellcom after almost 25 years as a customer. Run away from them while you can!!!!!!

So I've been holding off on this since the interruption in service we had in May. My family and I were on vacation in an rv when the service went out. 3 states away with a flat tire no way to call anyone. Phone didn't work. Had to flag down someone running because there wasn't anyone around. We were in the off tourist season. I bought a trac phone from Walmart to make phone calls, to keep in touch with those who we were going to visit. This disruption in service lasted our whole 15 day trip and a week or so after the fact. Cellcom credited me $50! That's it. Didn't even cover the cost of the trac phone I bought. And no they won't even reimburse me for it. So 3 weeks no service is worth $50 to them. Hmmm. I've been a customer 15years. Nope they dont care. Just a big conglomerate. They could care less. I work in the service industry. And if I did half my job no one would pay me or even have to if I didn't do my job.. so Cellcom id avoid them at all cost. Get a Walmart trac phone its cheaper and the service is way better.

The worst cell phone coverage and service ever I drive semi truck throughout Wisconsin there's so many dead areas southeast of Green Bay no data service at all even lots of areas around Green Bay Central Wisconsin is poor service in general. Was with them for over 5 years they just put in spectrum by me I knew they use Verizon towers so I switched the service was amazing. Cellcom claims they are the only ones that will work way up North the Verizon phones outperform them everywhere up north cellcom doesn't even come close. The recent Cyber attack and long service outage we had was completely unacceptable on how they handled it and everything involved the credit they gave you for only like 2 weeks was a complete joke and an insult to all of us customers. I would never consider them at all they are probably the worst service and worse performance out there they are the bottom. I am so glad and relieved that I am on Verizon towers now it's life changing.

If you are east of hwy 41 you will drop calls daily, credit on cybersecurity issue was total joke. Avoid at all cost

Their whole cyber attack was handled so poorly. Poor customer service, basically non existent. Now acting like it never happened and difficult to leave their service. Service is still not 100% either. Very disappointed after being a customer for 20 years. Didn't want to have to write a poor review but hopefully it helps others stay away.

After being with Cellcom for 10 years, it seems they no longer care about their customers. Their cell service was out for two weeks and I lost hundreds of dollars and instead of doing their best to talk with me and help with compensation they said I missed the date to "double my downtime" what they mean is I missed out on getting my bill paid for in full and they are only giving me a slight discount. I called them before they knew what discounts were being made, and they said they would get back to me. The text they sent was vague, and they knew that most people wouldn't take advantage of a vague text. Additionally, they will not escalate any additional complaints. After 10 years of being with a service, you think they would at least give me the courtesy of paying my bill in full. Everyone I spoke to about this outage lost more than just two weeks of a bill; they lost money, time with family, and emotional distress. After that, the best they can offer is half of my bill. It's just the kind of thing that makes you second-guess a company's integrity.

Absolutely will not stay with cellcom. Not only did they lie about the outage, but are not refunding for full time length of outage. Terrible customer service. Will not give a difinitive answer to my questions. Go anywhere but cellcom. They can't last much longer.

Regarding service outage for past 10+ days. Ceo promised to take care of current customers, that they are working 24-7 to fix outage. Though some service has been restored, (can text some, can call some cellcom customers. But still can not call non-cellcom customers at all), the Ceo said she'd make it right. Yet still no service. BUT I received my bill with no discount, no credit and no explanation. I contacted customer service and was told any credits may be reflected on "a future bill" IF people remained with Cellcom. So if you want a credit for no service, you need to stay with the company providing no service and pay your full bill on time, or you get your service terminated = no service. With no timeline or update for restoring full service from the company since 5/19 I predict many will be jumping the sinking ship. It's disappointing.