Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
256 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Celerypets is listed under Pet Stores.
Celerypets (celerypets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
256 approved reviews, newest moderated first
I gave one star because there is no option for none. Scammers. Don’t buy anything from them. I haven’t received the order and never heard back from them. As a response to my several e-mails I have the same automatic generated e-mail. Lost £15
By Anna G.
Bought the Ocean Breeze Splashland for my cats. Paid £12 + £4 postage. Absolute RUBBISH! It wouldn’t inflate. I immediately contacted Celery Pets. Lots of toing and froing via email. Finally a month after my initial complaint I got a refund of just £7.50.
By Mandy
I bought a cat comb. It is absolutely useless. The ads made it look so good. I guess I just fell for the lies! Tried several times to contact them and request a refund - no replies. Do not trust this seller.
By K E.
This company is horrible. I purchased an item for my cat and after a month have still not received it. I emailed them and I get the same response no matter what. It states delivery usually takes ten days. It’s been over 30 and each time I emailed them I got the same exact response saying it takes ten days no matter what my email to them says. I’m starting to think this is a bogus company. Do dissatisfied that their customer service doesn’t have a phone number.
By Nadine M.
I ordered 2 Ocean Breeze Splashland-2 different sizes. The order came but was missing one of the items. I tried contracting hem many times via their email address and got the same exact response about it taking up to 10 days to deliver and check the tracking number. I don't know if an actual human responses or if they have an automated set up that just send the same response no matter the issue. If it's a human they clearly aren't smart enough to response to customers issues. I finally contacted the credit card company to dispute the charge of the item I didn't receive. Maybe the credit card company will have better luck dealing with this company. I really want the item so they can either put the missing item in the mail or get my money back
By Brenda S.
Item ordered for my cats 14th July. No confirmation e-mail, nothing. Today 19th July I received my cats brush, tried it out & it performed as per advert. Very happy with the product.
By Kevin S.
Absolute scam, placed my order early this year and got NOTHING, they said it was delivered but that was BS, stay away
By Rick K.
They never sent my package nor refunded me. This is a rip off company from China. Do not order from them.
By Kim C.
