Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
256 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Celerypets is listed under Pet Stores.
Celerypets (celerypets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
256 approved reviews, newest moderated first
They scammed me with moving bird cat toy and all it does is make a sound. They also don't contact you when you ask for refund. They also get you to buy straight from Facebook videos to disguise their products and make them look better.
By jessica S.
Do not buy anything from here.. cheap and nasty. Those cat plastic filled water toys burst as soon as your cat puts it claws into it leaving you with water everywhere and a toy with a gaping hole in it that has to go in the bin. The first time my cat played with it that’s what happened.
By Kerrilyn O.
Product is not as advertised at all. Overpriced for quality. I have reported them to my credit card provider and will be claiming the money back. Avoid.
By Sam W.
DO NOT BUY FROM HERE!!! It is a scam. Stupidly ordered from an advert on their Instagram. Never received and when I put the order details in apparently I’m some bloke from another country and it was delivered in 2021…!! To clarify I ordered in 2024 (also not a man lol). So annoyed at myself but hope this review helps someone else.
By Georgina
Cheap and hugely overpriced items that you can buy from AliExpress for a fraction of the price - avoid.
By Ben
Fraudulent company! No response to repeated emails, ordered from FB advertisement over a week ago and it never shipped and tracking number fake!!!
By Sandy C.
I was very disappointed with the simulated cat toy made sound but the wings never moved I think I was sent the wrong one not happy
By Consumer
Awful company. I ordered the pet grooming tool. They posted it, royal mail delivered to wrong house. I've been in contact with royal mail, they say I need to contact the seller to progress with my claim. Celery pets customer services is useless, they answered with I should contact the postal company. I told them I had, and that they need to contact them not me. They're now ignoring all my emails. So I have no product, and no way of getting my refund, as they won't contact royal mail to sort it out. I'm being ignored. NOT GOOD CELERY PETS. USELESS CUSTOMER SERVICES.
By Marion F.
