Broke after less than 3 months of use
Broke after less than 3 months of use. Slow, very slow response via email--as in NONE. Finally called the US number and got a response, although was told wrong information about sending it back and was then informed I would have to PAY to return a defective item, still under warranty and they refused to reimburse me, only offering, quite rudely, finally via email from someone answering the non-US email finally, some electrodes (which were already offered by the US guy for the inconvenience and poor/lack of response in the first place). Sent the tracking number via email as instructed and still waiting for a response. How ridiculous for such an expensive, crappy piece of plastic and rude response to people who are in pain. Go elsewhere.
By Love S.