Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
76 reviews
CCM HockeySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CCM Hockey is one of the most iconic brands in the sport of hockey, with roots dating back to 1899. Originally known for manufacturing bicycles, CCM entered the hockey market in the early 20th century and quickly became a leader in equipment innovation. For decades, the brand's skates, sticks, helmets, and protective gear have been trusted by players at every level, from grassroots hockey to the NHL. CCM has been worn by some of the game's greatest athletes and continues to push performance forward through cutting-edge technologies and product lines such as Tacks, JetSpeed, and Ribcor. Today, CCM remains dedicated to helping players perform at their best while honoring a rich legacy that has shaped the game for more than a century.
CCM Hockey (ccmhockey.com) has 76 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
76 approved reviews, newest moderated first
Recently bought a pair of ccm gloves paid close to $200 Within 10 uses stitching on middle fingers pulled out. sent in a request for warranty they claimed it to be cosmetic. How is stictching on fingers on palm cosmetic where are fingers are sticking through gloves. Horrible customer service will not buy ccm again
By Consumer
My son has bought a few CCM sticks over the years. For the price you would think they would last for awhile…not the case! The last one cost him $450 and he got 6 uses out of it (of course it broke shortly after the warranty period ended). It seems these sticks only have about 10 uses in them. Complete garbage for the price
By Aleah W.
super god virsomhed, fik hurtigt svar fra kunde service efter en dag, dog lever ikke op til ders 1-3 dages levering, ventede 5 dage men det kom, også godt produkt feor 500 kroner, soldit lavet
By kunde
no one answers the phone, no one replies to emails, messaged CEO today Marrouane Nabih to see if I can get any response but after seeing poor reviews EVERYWHERE and on his/her watch I'm not hopeful of any response. cancelled order due to not shipping on time and shipped anyways, shipped back (returned) and they have it and confirmed it was received a month ago. no refund to my CC yet and were going to send some swag for all the BS I went thru...that hasn't happened yet either (a good 2 weeks since that conversation.
By BigMtnSkier
We ordered a goalie blocker for my son on Nov 25 as a Christmas present. It is all he wanted. It never arrived, order always said pending. No updates or information, kept checking the site. We ending up wrapping up the confirmation email and he was excited for it to arrive soon. All the site said was" due to higher volume, expect delays of up to 10 business days". I was patient, trusted that they had a system in place. On January 2nd, I received an email back from my order inquiry stating "We wanted to let you know we are still working on your order and are doing our best to have it fulfilled! We thank you for your patients at this time!" After a couple days I emailed back asking for an actual timeline as I had a child checking the door daily for his blocker. No reply No reply No answer on phone Finally spoke to someone on Jan 10th, it was forwarded to warranty. They said that CCM canceled my order a couple weeks ago and they don't have a system in place to inform customers of that. I asked to speak to a manager or someone with customer relations, he said that he will forward on my concern but I doubt I will hear back. For a company of this size to not have a system for informing customers of cancelations is unacceptable. I will not support CCM anymore as they make it very clear, they do not care about their customers. Trying to purchase from CCM this year for Christmas was my biggest regret. My son only wanted CCM, he was so excited. We will bring him out this weekend to get his blocker from another brand. You lost a young supporter for life now.
By Michelle S.
Worst company. Cheap product
By Vincent L.
Really bad after sales service. They do not respond to emails or entries on their contact form on their website. They deliver partial order and leave you hanging with no details on the remaining items in the order. Leaving the customer to wonder if it is yet to be delivered or cancelled. My remaining order has been in the pending stage for 3 weeks with no movement and update.
By Cliff C.
Tried twice to purchase goalie sticks from CCM. Both orders sat pending for a week each time!! Tried calling and emailing with no response from either!! Customer service does not exist !! Save yourself the aggravation and buy Bauer!!
By Rick
