Christian Brothers AutomotiveReviews of cbac.com

They repaired my car the same day it was taken to them. The price was fair, their driver picked me up at my home to get my car, also polite. I'm almost 70, a single woman, and this customer service and repairing my car means a lot to me.

I have always used Christian Brothers Automotive from Houston to Fort Worth and now in Frisco. However, this is my first experience with this particular location. My car had multiple issues: water leaking inside, a noisy blower motor, the need for an oil change, and problems with the battery and brakes. I could only afford to address the water leak and the blower motor. After the work was completed, I repeatedly asked if the blower motor had been fixed and was assured it had been inspected and was in good condition. Two days later, the blower motor began working intermittently. When I called the representative I had been dealing with, he consulted the manager, who told me to bring the car back in. This morning, I received a call from someone else at the shop who said they had no information about why I dropped off the car, and my original rep was not there. The person I spoke with was somewhat arrogant and uninterested in listening to my concerns, instead offering excuses. He mentioned there would be labor charges because the motor had been submerged in water last week due to a clogged AC drain. When I tried to discuss the situation, he interrupted me. I told him not to do anything further, as I would take my car elsewhere. My main frustration is that no one asked if I wanted the blower motor replaced last week when the car was already apart and the motor had been submerged in water. This simple question could have saved me from being charged twice for the same labor. A little courtesy would go a long way. I need about $2,000 worth of work on my car, and while I am trying to get the money together, I will be taking my business elsewhere. This experience was very disappointing.

Fooled me twice, shame on me. My daughter took her car to CB for simple oil change. A few days later noticed an oil leak. When she took her car back they charged her for $169 diagnostic and recommended a bunch of work. I took my car there a week ago for simple oil change. The next day there was a large puddle of oil on garage floor. When we took it back in they wanted to do a $169 diagnostic instead of just figure out what went wrong with oil change. We got our money back and are taking it somewhere else.

On November 3, 2023, I took my car to this shop for an oil change. Several weeks later I noticed an oil leak with drops on my garage floor. I waited a bit to see if it continued and it did, and my gut told me something was not right. I took my car to a different shop for another oil change after only 1500 miles, and they told me that my oil filter and drain plug were loose and the filter was about to come off. The engine oil had leaked all over the bottom of the motor from the loose filter. That explains the drops on my garage floor. Also, Christian Brothers was very pushy about upselling me both a fuel additive and a coolant pressure test and charged me almost $50 for 8 ounces of coolant, which may or may not have been necessary. If I had not checked and taken my car to a different shop it would have been likely that the oil would have all leaked out and my engine would have been ruined. This is inexcusable. This is the WORST mistake any repair shop can make. Changing the engine oil and filter and tightening them properly is basic and simple to do. This shop was unable to do even this simple work properly. UPSELL PRESSURE + INCOMPETENT WORK = NOT RECOMMENDED.

Overinflated pricing and nonessential repair requirements for Inspection. Quoted $3500 for repairs (vehicle only worth about 6,000.) Gulp! Went for a second opinion and spent a fraction of that cost.

Do Not Use!! Alignment Work Is Not Under Warranty! I recently had major work done by Christian Brother in Tega Cay and asked them to do a tire alignment on the car. A week later I got on the highway for the first time and noticed the car pulled strongly to the right at highway speeds. Took the car back today for them to re-do the alignment and was quoted $120 for the work. I explained that they just did an alignment 1.5 weeks ago and that I should not be charged. Their response? "We don't warranty alignments." Use at your own risk! I will never use them again.

I took my wife's SUV in for a diagnosis and repair of engine failure. As is turns out, it needed a battery which they quoted at $300. This is quite excessive for a $120 item. In addition, they charged $176 for the diagnostics and would not credit that amount toward any repairs that they recommended which totaled $2,500. Crazy. They will not perform the work and I will not be returning.

I would not recommend. Seem like nice people but the estimate I was given to simply get a state inspection was Very overinflated. If you do decide to take your chances, I would recommend getting a second opinion before getting out the checkbook.