CB2Reviews of cb2.com

Placed an order on 8/24, received an email that it shipped on 8/28. However it has not actually shipped, only the shipping label has been created. After almost 3 weeks my order is still sitting in the warehouse. I called the customer service number and sat on hold for over 25 mins, never did get a real person. So per their suggestion, I texted them, providing the order number, tracking number and all information. No response. I called again this morning. Sat on hold for almost 15 mins, nothing. So I texted again. That’s their message while you sit on hold “for faster service, text us at...”. IF I ever get my order it will be the last time I order from CB2.

JUST DONT. absolute worst customer service - no one has any idea whats going on, no record of previous conversations with "customer service" the texting hotline they use people don't answer for hours at a time, you get a new persone each time. Email bounce backs, non working email addresses. I've done more work trying to get my shipment delievered than the actual company. How can a company be run this unprofessionally? VERY UNHAPPY

It took 6 months for my order to arrive. I ordered planters for summer and they arrive just for fall. Ridiculous.

Worst service EVER!! You cant even get a hold of anyone via phone, email, or sms. Their message says to go to their website and you can reach them via 'chat'. But there is no feature available on the site. Complete joke. Half my order came. Was all supposed to be delivered on the same day. They even confirmed so. Dining room showed up. No legs, No chairs. Now I have a completely useless slab of wood in my dining room. Thanks CB2! You're the best!

I would give negative stars if it was possible. This is the WORST customer service experience I have ever had. Not only did they send the wrong item, but it also took me over five phone calls and waiting for over 40min each - which resulted in the phone call ending without speaking to anyone to get a return scheduled finally. Then, three months later, I see I have not been refunded. Since then, I have spent two months trying to find out why. I have emailed ten times, with no response to any of them. Used their text message service, which only resulted in 4 different people asking how they can help and no follow-ups, and again another game of calling endlessly. It now has been five months since I returned the item, and yet still no refund or any answers into why. I will never be ordering from them again, and I highly suggest you only purchase things you can return in stores.

Customer service rep placed the order for me online for matching duvet & shams separately. After repeatedly telling them the correct size, they managed to still order the wrong size (as noticed when I received a confirmation). Was told the correct size duvet is out of stock in every store but a warehouse has it and will be shipped directly to me. 10 days and countless hours on the phone with them later - they tell me to give up since the duvet will not be in stock anymore. I did not need the shams anymore but had to wait till they were delivered then wait to speak with customer service again to provide a return label. The item has now been returned for over a week and they still won't refund. Awful customer service and awful experience - AND a scam if my money is not returned.

Agreed - where is the 0 star option. We ordered a large ottoman for about $800. Had been hunting for a while and I really loved this one. First delivery date was rescheduled because their truck broke down. Rescheduled to Aug 14th. (Today) I didn't get any calls to give me delivery time range. Which makes me think it's not coming. Can't get hold of anyone when you call, no matter the time of day. VERY FRUSTRATING customer service experience. Just awful. Wish I read these reviews before purchasing.

Overall horrible experience, and I am left with absolutely no intention of ever returning my business to CB2. I placed an order for warehouse pick-up a couple months ago, and never got any follow-up. I was curious how I was supposed to know when the orders were ready for pick-up, so I eventually got impatient and called their customer service a few weeks after placing the order. Their response? "Oh, someone should have contacted you about booking an appointment. Did nobody contact you?" Nobody had contacted me. I finally got a day booked for a warehouse pick-ups a few weeks out, and I was told that someone would contact me a day or two prior to set up an actual time slot since they wanted to adhere to social distancing practices. Understandable, I want to maintain social distancing as well. However, guess what? Again, nobody contacted me. When I reached out to customer service, they had utterly no clue what their own company protocols were (My customer service rep said it's "entirely possible to show up at any time during their operating hours.") "Entirely possible", meaning they had no clue. What??? That totally contradicts everything I was told. Additionally, I was given zero help from customer service to actually book a time, so I finally called the warehouse directly. They told me there were time slots, as I was originally told, and I finally got a time set up. I'm glad I did not listen to the customer service rep and show up any time during operating hours, or I would have had to wait around all day until an opening popped up in the warehouse schedule. My order was patio furniture, and due to CB2's awful customer service and inability to follow-up on their customer's orders and pick-ups, I have now spent the majority of the summer without any patio furniture. Honestly wish I had gotten something from somewhere else. If it weren't for the fact that I had already gone through so much effort, I would have cancelled the order and asked for a refund.