Cat PersonReviews of catperson.com

Response from Cat Person· Aug 16, 2022

Hi EL! We're so sorry that your order still hasn't shipped. Our warehouse experienced network disruptions last week which created a delay in fulfillment. Thankfully, they were able to get back up and running on Thursday August 11th and all orders are being packaged and shipped as quickly as possible! You should be receiving shipping information for your order shortly. If you need us to take a closer look, please feel free to email us at [email protected] and a member of our Customer Experience team would love to help you out.

Response from Cat Person· Aug 16, 2022

Hi Lena. We're so sorry to hear that Cat Person didn't work out for your or your cats. We're glad our Customer Experience team was able to help you out. We stand by the quality of our food, and we encourage all customers to follow the slow transition method for introducing any new food to their cats, to avoid any gastrointestinal upset. We include transition instructions with every order: catperson.com/transition-guide Please don't hesitate to reach out to us at [email protected] if you or your cat need any follow up assistance - we're always here for you, and happy to help.

Response from Cat Person· May 5, 2022

Hi Sharon! Thank you so much for your thoughtful feedback. Cat Person worked with a team of experienced animal nutritionists and recipe formulators to produce the highest quality food for cats at all life stages, and our costs reflect best in class manufacturing partners, premium ingredients, and a commitment to sustainability and the environment. We're so sorry to hear that your experience with Cat Person has been unreliable. I do see that a member of our team was able to check in with you via email, and that you did actually receive the rest of your order. If there's anything else we can help you with, please don't hesitate to let us know. We'll be sure to escalate your packaging feedback along to our product team.

Response from Cat Person· May 5, 2022

Hi there! We've tried our best to locate your name in our help desk and have been unable to find anything. Please feel free to email us again at [email protected] or send us a text at (855) 918-2287 - we reply to all customers within 24-48 hours!

Response from Cat Person· May 5, 2022

We're so sorry to hear that your cats aren't loving the food! Did you try the transition method that we recommend? catperson.com/transition-guide We understand that cats are picky creatures, and it can take a few days to get them excited about new food. As a company that cares deeply about the environment, helping to reduce waste, and reusing/recycling, we want to say thank you for your thoughtful feedback about our packaging. When creating our product line, we tried our best to make packaging that was both from recycled materials (our shippers are made from 70% recycled corrugated cardboard) as well as recyclable itself (those same shippers are 100% recyclable, and are designed with eco-friendly water-based inks). As for our food packaging, the containers are made from #5 plastic, which may be recycled per your community's guidelines. We'll be sure to pass your feedback along to our product development team, because we're always looking for ways to improve. If there are things that we can do to be kinder to the environment, then we definitely want to take them into account. Thank you again for your commitment to a cleaner, more waste-free world!

Response from Cat Person· May 5, 2022

Hi Brent! We're so sorry to hear that you didn't receive your meal plan reminder emails. I do see that a member of our team was able to help you out, but if there's anything else you need, please don't hesitate to let us know.

Response from Cat Person· May 5, 2022

Hi Judith! We're so sorry to hear that your order took so long to get to you. We have a 4-8 business day delivery window, but if your package was outside of that expectation, please email us at [email protected] so that we can take a closer look and help you out. As for cancelling your meal plan, we make it really easy for you to do that - all you have to do is log into your account at catperson.com. If you need assistance there, please don't hesitate to let us know!

Response from Cat Person· Feb 17, 2022

We're so sorry to hear that you had such a negative experience with your Cat Person order, Shellie! We do our best to fulfill orders as soon as possible, and deliver them within 3-8 business days. We're sorry we let you down there. As for your incomplete order, that's definitely not the kind of experience we want for our customers, and we've escalated your issue to our warehouse to ensure this doesn't happen again. Please let us know if we can help with anything else - you can send us an email at [email protected] and we typically reply within 24-48 hours.