Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
464 reviews
Cat PersonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better food, beds, and bowls. Delivered. Explore 19 high-quality wet and dry foods, convertible cat beds and more.
Cat Person (catperson.com) has 464 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
464 approved reviews, newest moderated first
Great food, all my cat will eat. Unfortunately, they are out of almost all the ones she eats. For a long time. A really long time. She now has Salmon Mackerel Shreds in Broth fatigue and isn’t eating. Really sorry I ever got started on this.
By Maureen
I am giving this a 1 star because the shipping time is absolutely ridiculous. It took 11 days to arrive and I can't deoend on this for future orders.
By V E.
Response from Cat Person· Sep 27, 2024
Thank you so much for your thoughtful feedback. As a company that's always seeking to improve, we value what our customers have to share with us. I've made sure to pass your message along to our shipping and logistics team, so that we can improve our delivery services going forward.
Quality has been very inconsistent over the last year as if they have different companies making the product for them. Lately it appears they are injecting air and water to fluff up the pate foil top cups and my cats are now walking away from the food. I heard they sold out recently to another company.
By MarkPat S.
Response from Cat Person· Jul 16, 2024
Hi there! I would like to assure you that nothing has changed with our food. We have been making all of our recipes the same way since we reformulated them in 2023. If your cat is rejecting a particular batch of food, please reach out to our Customer Experience team at [email protected] so that we can ask a few questions and get you squared away with a replacement. As for our recent acquisition, we recently became a part of the Weruva family of brands. Our newfound relationship with Weruva will not change the commitment we've made to making life with cats better - we will continue to provide cat-first nutrition, with a focus on high quality ingredients, recipe transparency, and high-protein and grain-free diets for our obligate carnivore pals. The only thing that's changing is that we now have more support to do all of this! Weruva is a small family-owned company that makes high-quality pet foods and shares our brand values. We're really excited about this partnership, and we hope you can trust us when we say we're sticking by our wonderful customers who got us to this place in our brand's trajectory.
Fish flavour is favourite for my cat, he really enjoys it.I like that it is a great healthy food option for my cat :)
By Lisa
Unfortunately, after two weeks of my cats eating this food, one of them had a severe blockage in his bladder to where he was unable to urinate. His bladder had ballooned three times its normal size so needless to say I came home one day and he was in terrible pain. 4/5 days at the vet and $700 later the blockage was removed his bladder flushed out and he is recovering. I realized adding more protein to their diet would require more fluids so I did purchase a water fountain for them as well as sometimes would fix this new cat food the wet food with water as well. From what the vets told me the new food threw his PH balance off leading to the blockage formation. Now both cats are on a prescription diet from the vets. I would like to see more information from these little companies letting people know this could happen. I’d rather be informed than come home and watch my cat die. Again I was using just the wet foods from this company. I didn’t think much of it when both cats started to eat less and less of this wet food. I just thought they didn’t like the current flavor. It took about three weeks for everything to settle back down after that vet visit.
By KK W.
Response from Cat Person· May 2, 2024
Hi KK. First and foremost, we're so sorry to hear that your cat went through this. We're so glad to hear he's doing OK now. Urinary tract blockages are complex medical issues often caused by feline idiopathic cystitis (FIC) and urolithiasis (urethral stones). The cause of urinary issues is mostly unknown. However, infections, hydration, environmental stress and pH levels in food all may play a role. At this time, we don't have any special food for urinary care or UTI prevention. We do, however, have information around the pH levels of our food. A cat's natural urine pH is between 6-6.5. All of our recipes fall between 5.3- 6.2, categorizing them as slightly more acidic, but very close to the ideal natural urine pH of cats. As such, we do not believe that feeding our food should cause urinary blockages or bladder stones in otherwise healthy cats. Please reach out to us via email at [email protected] so that we can locate your order and help you out as part of our satisfaction guarantee.
My cat is obsessed with the duck and turkey kibble. That said she has had so many health issues since eating this food for over two years. My cat developed stomach problems, feeling sick and puking a lot, chronic constipation and kidney disease. Aside from major problems, the shipping time is long, very little transparency about the food in general. I asked about phosphorus content through email and they would not tell me, which is strange. They only told me it’s not good for kidney disease cats… thats not what I asked! There are far too many peas in it which cats have problems with I would not recommend this food to anyone, period. Im sure they will clap back at me, but my experience is my experience.
By Kara
Response from Cat Person· May 2, 2024
Hi Kara. We're sorry to hear that the food isn't working out for your cat. We take complaints like this super seriously, and would love to help you out. We included an attachment of phosphorous levels in our email response to you on February 6th. If you didn't receive that attachment, let us know and we can re-send it in the body of the email.
My cat is a fan of the dry food, doesn’t care for the wet or treats. Make sure you order well in advance of running out because the length it takes to ship is terrible. I ordered a week and a half ago and tracking still says usps waiting to receive package. Seriously considering just switching to one of the healthier store brands. Been using for a few years and shipping times actually seems to be getting worse instead of better. Sad really, because the dry product is good.
By E. G.
Response from Cat Person· May 2, 2024
Hi E.G. Thank you so much for your review. We're sorry to hear that you've had trouble receiving your Cat Person orders. Our orders arrive within 4-8 business days. If your order is taking longer than 8 business days to arrive, please reach out to us at [email protected] so that we can investigate what might be happening.
Although my cat didn't enjoy cat person, I really enjoyed them. I love their brand and especially the ingredient list. When I reached out to them to try and return the products, they were very responsive (they responded back on Monday when I sent an email on Saturday, got an auto response saying they won't answer until Monday because it was Thanksgiving weekend, which of course made sense). They made the return very convenient and asked that I donate the extra orders I have to a local shelter. Overall, I had a great experience with them, aside from my picky cat. :)
By ellie T.
