Cat PersonReviews of catperson.com

75 Varick Street, New York, New York

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The Fair Hearing score

4.4/ 5

Great

464 reviews

Cat Person4.4Great

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About Cat Person

Better food, beds, and bowls. Delivered. Explore 19 high-quality wet and dry foods, convertible cat beds and more.

Cat Person (catperson.com) has 464 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: catperson.com
Website: catperson.com
Category: Pet Stores
Location: New York, New York
Listed on The Fair Hearing: 2026

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Apr 4, 2021

I’m paying for packaging not food

I was going to start this plan for 3 cats, but one of mine unexpectedly passed away and it was easy to adjust the order I had set up. My two cats seem to like the food but there are a number issues for me for which I will not be reordering. 1. I live alone and have 2 cats and I do not have the storage space for that huge box with the overly packaged food to arrive monthly. 2. This leads to my second complaint, the packaging is excessive and wasteful. It is beautifully designed, and I understand sending that with the sample box, but afterwards it just becomes a hassle. 3. It would seem to make better sense to offer bigger sized servings of food for households of multiple cats (which I would imagine is the majority). To open multiple small food packages to feed multiple cats seems really wasteful. You’ve already included the covers so if someone didn’t use all of it they can store the rest. 4. The amount of plastic air pouches that came in my large box were ridiculous. They seemed necessary based on the enormous size of the box sent. I think it’s a cute idea to have the boxes be used as toys later, but not if it necessitates tons of extra plastic waste for the design of the box to work. It is so very convenient to have quality food delivered, a range of flavors and both wet and dry options. I just can’t feel that it’s an adequate trade off for the multiple small boxes, daily plastic containers, and excessive packaging materials. I have a feeling you could provide the food less expensively without all that money going to packaging.

By Heather

Response from Cat Person· Apr 16, 2021

Hi Heather! First and foremost, we're so sorry to hear about your loss. We know how hard it is to lose a cat companion and we're sending you warm thoughts. We really appreciate the feedback you provided, as it will help us improve our services going forward. We care a lot about the environment, helping to reduce waste, and reusing/recycling, and so we tried our best to make packaging that was both from recycled materials (our shippers are made from 70% recycled corrugated cardboard) as well as recyclable itself (those same shippers are 100% recyclable, and are designed with eco-friendly water-based inks). As for our food packaging, it's made of #5 plastic, which can recycled as long as you were following your community's guidelines. However, we do hope to move over to aluminum cans in the near future. The reason why we sell our food in such small portions is to preserve the freshness of the food. That being said, we totally understand that it can be cost prohibitive for customers with more cats, and also that there's lots of packaging involved. I'm going to pass your feedback along to the rest of my team, and my hope is that we can offer a bulk option/bigger portions in the future. We'd love to work with you to come up with a meal plan that makes sense for you and your cats, and that also optimizes the size of the box itself (to avoid the extra packaging pillows that you're referring to, that keep the products in place during shipment). If you're interested in that, email us at [email protected] and we can definitely help you out :) Thank you again!