CatnapperReviews of catnapper.com

The spring broke within 2 months of very gentle use. There is stuffing all underneath the couch or is brought orange ama is constantly falling out from under the couch. Extremely uncomfortable and no one will help is repair it.

Horrible quality. I received this recliner for my birthday in November. We have babied this chair, no kids allowed on it, no horseplaying or jumping on it. Zero abuse. after 3 months, while simply reclining in it, the back gave away. It appeared the bottom frame bowed and gave away. The merchant replaced the chair and here we are, 3 months later and the EXACT thing happened again. This is ridiculous. We will NEVER buy this brand again!!

Do Not Buy a Catnapper recliner! Bought one in April 2022 It worked for 2 months then the problems began: June 2022- 1st was the creaking and groaning, then the mechanism failed which destroyed the motor. 3 tech visits to fix issue ,,,, Chair not used for 4 weeks. August 2022…Creaking and groaning of chair again, the mechanism failed again and motor was destroyed. 3 tech visits to fix issues and chair again not used for 4 weeks. October 2022….Chair would only raise up, controller did not stop the rise and chair was in fully upright position on the foot rest. 2 Tech visits chair did not work for 5 weeks/ Dec 2022 I asked for the chair to be replaced. It was obvious this is a lemon chair! It now will not raise up and motor is not activated. 3 tech visits chair again out of commission for 5 weeks. February 2023 Chair now Drops from reclining position, mechanism defective..could not get tech to house, finally went to store where purchased with video of the chair dropping my husband to sitting position. Again requested a new chair or refund. 4 tech visits..replaced mechanism and said all is good chair mechanism would be under warranty for 5 years.. April 2023 Chair controller would not work correctly. Tech dropped off old replacement controller that would not work, messaged and called tech with the issues. Tech finally brought out a controller…the wrong one and it would not work. Chair out of commission for 6 weeks now, Tech states warranty is not out and Catnapper will not cover controller. As of today I have a 1500.00 chair that has not worked properly since I purchased. This is a complete Lemon Catnapper Chair. I am out the money, my husband is in dire need of a lift chair. I do not have the money to get another chair. DO NOT BUY a CATT NAPPER CHAIR

Potential safety hazard of electrical furniture. Future buyer beware & please research thoroughly any & all reputable review sites before you buy. Your life & life savings matter so please make sure your research includes safety of the product, design and workmanship of the product and customer service to warranty. Do they stand behind the workmanship, quality & warranties as stated? Read them all. We will never buy their product again nor shop this retailer. We have been ignored & became irrelevant after purchase with no safety concern for me, my family or the hard earned money we spent that contributed to their wealth. We were left homeless in July ‘21 until April ‘22 until our new home was finally ready for move in. Sadly it was a total loss.This has been ongoing issue since ‘21 until current. This company should be ashamed of how they are abandoning the very consumers who brought them success.

We bought a double recliner 5 years ago and the motor has already failed. It's a piece of crap as is the fact that the dealer has no customer service. I'll never buy catnapper again.

This is not good quality furniture. We have a couch , loveseat and a sofa. Everything is peeling. No reason for this but bad quality. Dont waste your hard earned money!

The couch/recline is poor quality and was falling apart within months of buying it. Not to mention the wait time we had to endure to receive it! Months!!! The store owner who does business with catnapper kept getting waylayed by their customer service employees, and give the run around. We couldn’t even get an email or call back from these people. Idk how they’re still in business with this kind of work they do. Do not buy from them.

Bought the Catnapper Sterling 4788 power recliner. Have jad it past the 7 day return window. I have never been more dissapointed in a chair. 999.00 dollar chair that is worth only 300.00 at best. The back is so poorly padded that the lumbar pushes into your spine till it hurts. Even with it shut off it hurts. Its hard rock ! The headrest pushes your head forward so that your head and neck begin to hurt. The massager and heat can only be felt in the cushion and not the back If i was still within the 7 day window this crappy chair with little padding in the backrest would be returned and i would NEVER consider buying a catnapper again Cheaply built and very high priced.