CatnapperReviews of catnapper.com

Catnapper seat FLAT! I paid $1400 for my power lift chair. The seat cushion has gone flat within a year. I use a foam cushion on it but it doesn’t work much anymore. After reading all of these reviews, I think I had better take the loss and replace it. Very disappointed. Will not get this brand again.

This recliner was no good from day 1 it was under warranty but no one who come and fix-it catnapper would not answer their phones but i left message after message still no return phones calls never ever buy catnapper again 1 pure sorry company

This is the poorest quality recliner we have ever owned. It has never sat straight, the footrest comes up on its own, it is not at all comfortable to sit in. I have never felt so bad about a furniture purchase in my life. Too late to return this one will be going on the dump as soon as I find another chair.

We purchased a chair, paid 1500 dollars and the arm has become loose and needs repaired. Company has been very difficult to work with and get adequate service for repair. I wouldn't buy another cat napper.

I purchased a Catnapper Omni power lift recliner in Sept 2020. In the first year I had to have the seat bottom replaced and 1 whole armrest replaced as well as cushioning in various spots on the chair. Recently I tried to turn in a claim because the chair malfunctioned which caused damage to the lift frame and recliner mechanism. Contacted them about what happened and they wanted pictures so I sent them pictures. I basically told them the whole lower part was compromised and to send me a new frame and mechanism. They assessed it by oh you can just put a couple of nuts and bolts in it and that will fix it. I basically told them that a picture is worth a thousand words but seeing is believing! And I am looking at it in reality while they are looking at pictures! I told them that I was not going to take it apart to put a bandaid on it to have it fail again and go through this process all over again! If I am taking it apart it is going to be fixed correctly the first time! I also told them that my sister has 1 of their chairs with similiar problems. I told them when I pay a $1000 for a chair a warranty comes with it! They don't seem to want to honor it and I told my sister to look for another chair because trying to get warranty claim would be futile! Basically what I am saying is buyer beware! Just look at other reviews as well as consumer reports and you will see what I am talking about! Never again Catnapper!

Purchased a catnapper 3/27/2024 and the motor went out and had the company to see it,and still waiting for the motor. Paid $1,589.93 for a clearance sale. Now I know why. Found out through research that the power loveseat has had quite a few problems with other buyers who purchased this.

“Relaxer”power recliner felt padded on purchase date of 3/8/24, but that was short-lived. Having to use a cushion on the back now and I’m a small 70 yr. old woman. One button on the remote quit working last night and they have no customer service phone #. You have to fill out the short form and request a call back. We’ll see if they will cover this 5 month old remote for this $1050.00 recliner under warranty. The heating mechanism is slow to heat and only gets slightly warm. The massage will absolutely wreck your back if you attempt to use it, but I knew I wouldn’t ever use it when I purchased. I’ve had a Catnapper in the past and been pleased. This was disappointing. Update: I’ve been advised (via email) by Jackson/Catnapper that I will have to contact the dealer where purchased and they will have to submit a claim to their J/C customer representative. That’s just peachy

Was certain after looking at pricing. We bought a full couch power recliner and an overstuffed Love seat. Within a week Frame on couch was replaced. Retailer said factory error. I am a larger man around 250lbs. Was led to believe the American made furniture was easily able to last for many years. Furniture does not hold up. Recliner controls on couch are worthless. We will not buy again . Furniture not 5 years. Multiple issues.