Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
188 reviews
Castle Country RVSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a premier RV dealer located in both Helper and Logan, Utah offering makes such as Alpine, Cherokee, Rockwood, Attitude, & more. Withunbeatable low prices & nationwide delivery, we strive to treat all of our customers like family.
Castle Country RV (castlecountryrv.com) has 188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
188 approved reviews, newest moderated first
Still having problems with the solar system they installed. They dont seem to know how to fix it. Also waiting for a replacement fridge door that was damaged during transport. I can not get anyone to call back and they have had my 5th wheel for over 2 weeks. Disappointed.
By Nicole
Response from Castle Country RV· Jul 29, 2019
Nicole, we will send this information to our Service Dept. and see if there is anything that we can do for you!
Sales experience was great and they gave the best price BUT... Service and tech is horrible. My trailer got dropped off and the hot water heater does not work, The electrical part of the fridge does not work, damage to the table / trim / and other areas (they said they would replace table and trim months ago but still have yet to see them. I've call service to walk me through fixing the hot water heater and fridge but they are ZERO HELP. Access panels they refer to don't exist and they have ZERO desire to fix it. I now have one hell of a expensive box with no fridge and hot water.
By Vegas.com C.
Response from Castle Country RV· Jul 29, 2019
We're sorry that this was your experience with us. We will reach out to the Service Manager and see if there's anything that we can do for you.
Great customer service, always responsive, love our new Redwood
By customer
Response from Castle Country RV· Jul 29, 2019
Thank you so much for your review! We appreciate doing business with you! Enjoy your Redwood!
My Outside Frig Cover disappeared, just a few hours after purchase. They refused to reimburse. At least 15 problems with NEW rig, at pickup ! Same old story; they smile at purchase pick up, and don't know you afterwords. How can you run a biz like that !!!!!!!!!!!!
By Paul S.
Response from Castle Country RV· Jul 29, 2019
Paul, we appreciate your feedback and we are sorry that this was your experience with us. We would love to help . Please let us know if we can do anything that we can do for you!
Was very helpful.
By customer
Response from Castle Country RV· Jul 24, 2019
Thank you so much for the positive review! We're so glad that we could help you!
We traveled from out of state to purchase a Class C motorhome from Castle Country RV. The unit was exactly as advertised and well priced! Staci was our sales rep & she was friendly, knowledgable and professional! We were VERY SATISFIED with our overall experience and the Castle Country staff. We highly recommend!
By BarrFAM
Response from Castle Country RV· Jul 24, 2019
Thank you so much for your kind words! We're so glad that could set you up with a new motorhome! Please let us know if you need anything in the future! Happy camping!
We had a great experience with our salesman Matt Pettus. We also got an awesome deal on the perfect trailer for our family and they even got us a better interest rate than we were planning on. Castle Country has exceeded my expectations with their friendly staff and with all of the follow up service even after the sale. They really thrilled us by treating us like we were family. I would recommend Castle Country RV to anyone.
By Nathan L.
Response from Castle Country RV· Jul 16, 2019
Nathan, thank you so much for your kind words! We're so glad that we could help you find the RV of your dreams! At Castle Country RV we really do strive to make our customers feel like family and this situation was no exception. Please let us know if there is anything that we can do for you in the future!
I’m extremely pleased with these folks at the Logan facility. They did what they said they would when they said they would. On top of that when I return around 10 days later to see about a adjustment on my unit unannounced, there service tech made the adjustment with no grumbling or moaning right then. I would use these folks again if the occasion occurred.
By customer
Response from Castle Country RV· Jul 15, 2019
Thank you so much for your positive review! We are happy to help with any of your trailer needs! Happy Camping!
