Cask CartelReviews of caskcartel.com

Wild seeing all these horrible reviews as the same thing happened to me. I used to buy this tasty rum at Total Wine , Topper's Banana Vanilla , but they no longer have it in stock. I found it here , they stated it was only available by a case , which is fine as the price was 127.00 shipped which becomes around 21.00 each, ( retails around 17. ). Anyway , took forever to ship , then I finally receive it and it's 1 bottle , Huh ?? I emailed them and they proceeded to tell me my order was for 1 item , Now , if you look on the website the Rum is clearly sold as "per bottle for 95.00.

I located them on Google for a not very popular liquor. The ad said 6 bottles for about $105. After about a month waiting to receive my order, it shows up, one bottle. I go back to my confirmation emails and they changed the invoice to state "one bottle". Rip-off.

This was probably the worst alcohol purchase experience I've ever had. I bought a Bitcoin Tequila bottle, which was for a birthday. Delivery via UPS was supposed to last a week and was pricier than the bottle itself. To my surprise, Cask Cartel managed to delay the entire delivery by shipping the bottle from France to the USA, to then ship it back to Europe (the Czech Republic), which was my delivery address. This entire ordeal lasted 3 weeks, which is nothing but absurd. And they bombard you with marketing newsletters every day, instead of focusing on at least some customer experience. You can keep the $50 compensation voucher, thank you, I'll never buy from you again.

This place is RIDICULOUS!!! Do yourself a favor and order from virtually ANYWHERE else!!! The single malt shop, the whiskey exchange, blackwell wine and spirits are all stand-up companies that I have personally ordered from and have excellent outcomes from all 3. This Cask Cartel is charging 2-3 times more than what the products are worth! And, from what I've read in the reviews, half the time you don't get what's advertised! If you order from this company MAKE SURE YOU READ THEIR TERMS AND CONDITIONS 1ST!!!!!

Bought a $29 whiskey because it was supposed to be exclusive, charged over $100 fur shipping that did show until after I’d paid. Now waited 21 days for it to ship, and it still hasn’t shipped, no idea when or if it will get here, communication is non existent, the chat service is awful and nothing is ever followed up as agreed. I would avoid like the plague, for any potential people looking at them. The only thing true to description is in thier name “Cartel”, this is how the seem to operate, like a corrupt Cartel would.

They screwed me by sending the wrong thing. They billed me too much. When you complain you get dropped into a black hole. And I keep telling them to take me off their mailing list and they keep me on there as long as they do I’ll keep telling everyone what these terrible people do. Don’t buy anything from these people. They are crooks.

1 Star – Untrustworthy Company, Horrible Experience Absolutely do not order from Cask Cartel. I placed an order and heard nothing for weeks. After over four weeks, I was suddenly told that UPS had attempted delivery—yet there was no slip, no notice, and no evidence. The package was supposedly returned to sender, and they then tried to charge me a 35% restocking fee for an item I never received. Throughout this ordeal, I reached out to Cask Cartel multiple times via email and got little to no updates or helpful responses. It felt like they were dodging responsibility from the start. I’ve now had to file a dispute with my credit card company just to get my money back. This company is completely unreliable and lacks even basic customer service. Stay far away. In response to the reply from Cask: I know the address is correct because my father in law owns the building. There was no slip or anything showing UPS showed up. They Also did not offer multiple resolutions they said it was a 35% restocking fee no other real resolution was provided. I did ask them to prioritize the shipment and that wasn't done either. Here is the email from Cask: Taylor (CaskCartel.com) Apr 21, 2025, 10:52 AM EDT Hello Harvey, Thank you for reaching out to us. I truly apologize for any inconvenience this situation may have caused. Please know that we are here to help and are committed to resolving this matter to your satisfaction. I understand your request to cancel the order, and I want to provide clarity regarding our policies. As outlined in the CaskCartel.com Cancellation & Return Policy and Terms of Service, this order unfortunately does not qualify for cancellation with a refund. You’re welcome to review the full policy here: [Cask Cartel Cancellation & Return Policy: Much like non-refundable airline tickets, these terms are designed to streamline processing and ensure timely delivery. That said, we’d like to extend a few resolution options as a gesture of goodwill: 1.) Partial Refund: We’re able to make a one-time exception to our policies by offering a partial refund, which would include a 35% restocking fee deducted from the total product cost. If this works for you, just let me know, and I’ll initiate the process promptly. 2.) Return Credit: As another option, we can provide a full cancellation of this order and issue a return credit for the full amount to your CaskCartel.com Marketplace account. This credit does not expire. 3.) Prioritized Delivery: To expedite the process, I can escalate this matter to our retail fulfillment partner to prioritize your order and ensure you receive tracking information as soon as possible. We sincerely appreciate your understanding and patience as we work toward a resolution. Your satisfaction is important to us, and we value your continued business. Please let me know which option works best for you or if there’s anything else I can assist you with.

Selling whiskies that can be bought for £20-£30 in many supermarkets for £140-£160 - massive mark-up so look elsewhere to avoid overpaying by huge amounts.