I give it a five star because it might…
I give it a five star because it might take along time to redeem but it works
By Christopher
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
24 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Casinokai is listed under Gambling.
Casinokai (casinokai.com) has 24 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
24 approved reviews, newest moderated first
I give it a five star because it might take along time to redeem but it works
By Christopher
Customer service does not respond.Redemptions are not instant.I have been waiting for my redemption.I will change it to a five star as soon as they do what they say.Until then, I warn people to stay away from them as they may be a scam
By Hella C.
I will change my 1 star to a 5 star as soon as I receive my redeemed $$
By Kaden S.
Very great game just waiting on withdrawl
By Ronald
I just joined today of course playing in gold coins first to feel the games out i then purchased 2 coin packages to play the same games by playson one of my favorite providers and the one thing I do notice is GC play is much different RNG than SC play bonus rounds are 10 to 1 in gc versus sweeps which I frown upon considering theyre supposed to be the same volatility I will update more as ill try this out once maybe twice more I honestly dont expect to get rich playing these but expect more than 15 min of play time with 40sc and only one bonus round I will try this out a couple more times other than that ill stick to pulsz casino
By Matthew B.
Negative stars is not an option so I will select the 1 star I guess. They have non-existent customer service, their close your account button doesn't work and you can log right back in after "permanently" closing your account. This site is a joke. Don't play here please. All games are reduced RTP, they are clearly set-up to take advantage of problem gamblers with their lack of customer support and no way to close the account. Can I give negative 5 stars?
By Dustin M.
Horrendous. Sketchy games, weak bonuses. They actually a 5 reel slots where hitting 4 in a row wins you half of what you bet lol. Horrible.
By Tyler T.
Deal advertised as 100% match. Bought 1k expecting 2k but only received 10% bonus. I redeemed what I had. Put a support ticket in and it was never responded too. Then I texted their support number but was ghosted. They at least let me cash out my money.
By Nate G.