Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
216 reviews
CaselesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Striving for Excellence in QualityAt CASELES, we're passionate about crafting high-quality phone cases that not only protect your device but also enhance your overall experience. Our team of tech enthusiasts, designers, and engineers collaborates to create innovative solutions that adapt to the changing needs of our customers.
Caseles (caseles.com) has 216 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
216 approved reviews, newest moderated first
Case was broken when it arrived. Trying to return it has been an exercise in frustration. They provide you with their refund policy, but no specific instructions for to send the case back... How about an address??? I would never deal with these donkeys ever again.
By Marc P.
I placed an order on 4/5/25. I received a tracking number but nothing since. I’ve sent emails to their support address, no reply. I’ve tried calling, the mailbox is full. I’ve now sent a text. Appalling service. No way to know how to get a refund.
By customer
Response from Caseles· May 30, 2025
Kindly，please email us [email protected], our guys will help u asap. Thank u
I ordered an S25 Ultra case from this company, front and back with privacy front cover for £31 after a 10% discount. On the initial enquiry, I was quoted 2-4 days for delivery. It turned up at 5.30pm on the 9th day. I would have been ok with, being an overseas delivery, which was not clear from the begining. However, it was completly the wrong case that only covers the back and you can get a similar one online, for around £5. I tried their online chat, email and the mobile number that claims to be available on Whatsapp, which is not the case - no reply. Evenually I received an email with a £7.50 refund!! Emailed back 3 times, to ask for the exact case I orderd or a full refund, no reply. Do not risk your money and waste your time. It is a scaming company, assuming it is a comany on the first place UPDATE - Nothing happened after the "nicely wriiten" reply to my review. No follow up after 24 hours as they claimed, no reply to my email asking for a follow up, no refund, no correct case received. Avoid them and do not be scamed like me.
By Voice of T.
Response from Caseles· May 28, 2025
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by your recent experience. We appreciate your patience as we work to resolve this matter. Our Solution for You: Full Refund or Correct Replacement: You may return the incorrect case (in original condition), and we will either: • Process a full refund of £31, or • Dispatch the correct front & back privacy case immediately upon receiving your return. Return shipping costs will be covered via a prepaid label (details below). £7.50 Partial Refund Clarification: This was an initial goodwill gesture for the delay, but we acknowledge it does not address the core issue. Improved Support: Our team will proactively follow up via email within 24 hours to confirm your preference (refund/replacement).
Waited over 2 wks to get my case that I paid over 50$ for only to get the wrong case ans wrong color and didn't come w the two.credit card flaps an license holder or.change zipper and i have been waiting 2 wks to send my old phone into my.phone company but can't t.i get mycase an now I still can't bcuz this company wants to charge Me top dollar dor.the most basic case that has nothing on it.that I ordered so to say I'm AGVRIVATED IS AN UNDERSTATEMENT. The caee they sent me isn't worth 50 $ as it.doesnt have anything that the $50 cases come with the fact that I had to wait over 2 wks only to get a Sent a cheaper case in the wrong. Color an the phone co wants to. Charge me $800 bcuz I haven't sent my old phone in yet as I hve been waiting on my. Case
By Carla B.
Response from Caseles· Jun 3, 2025
kindly so sorry,please email us [email protected]. Give you a satisfactory answer
Read bad reviews on here after putting my order in and thought I'd been ripped off, fortunately I received a great quality case that fits my A56 5g phone perfectly, I'm extremely happy with the case and quality 😊
By steve
Response from Caseles· Jun 3, 2025
Thank you,baby ! Thats the truth!
I receive my case for an iphone 16pro, but due to circumstances bought an iphone 16 promax, so obviously the case was the wrong size. E mailed them to return, got offer of new one half price to fit. Emailed again saying I wished to return, response was to return to China, cost of post £18.75, so wrote twice and said I would accept half as a refund. This has received no reply. Please check before buying from China, albeit I thought this was a US company as they have a Miami address!
By Mr Francis F.
Response from Caseles· May 7, 2025
Thank you for sharing your experience—we appreciate your feedback, as it helps us improve our service. We sincerely apologize for the inconvenience caused by the case not fitting your new iPhone 16 Pro Max. While CaseLes has design centers in the U.S. (Miami) and U.K., some of our inventory is sourced from our global warehouses, including China (Hong Kong) and Australia, to ensure faster regional deliveries. This is why return shipments may occasionally require international postage, depending on the original fulfillment location. We understand that the return shipping cost was disappointing, and we regret that our offer for a half-price replacement did not fully resolve the issue. Your request for a partial refund is reasonable, and we encourage you to reach out to our customer service team again (or reply to your existing ticket) so we can find a fair resolution. Your feedback about transparency in shipping and returns is valuable, and we’ll use it to refine our communication with customers. We hope to have the opportunity to serve you better in the future.
AVOID AT ALL COSTS. Paid $41 for a VINYL case that was supposed to be leather. Of course this shady outfit never responds to negative reviews. Go with SNAKEHIVE if you want leather and high quality. And this company is so lazy and unprofessional it copied and pasted a response that has nothing to do with my review. I never tried to return the case for my iPhone 14.
By Neil C.
Response from Caseles· May 7, 2025
Thank you for sharing your experience—we appreciate your feedback, as it helps us improve our service. We sincerely apologize for the inconvenience caused by the case not fitting your new iPhone 16 Pro Max. While CaseLes has design centers in the U.S. (Miami) and U.K., some of our inventory is sourced from our global warehouses, including China (Hong Kong) and Australia, to ensure faster regional deliveries. This is why return shipments may occasionally require international postage, depending on the original fulfillment location. We understand that the return shipping cost was disappointing, and we regret that our offer for a half-price replacement did not fully resolve the issue. Your request for a partial refund is reasonable, and we encourage you to reach out to our customer service team again (or reply to your existing ticket) so we can find a fair resolution. Your feedback about transparency in shipping and returns is valuable, and we’ll use it to refine our communication with customers. We hope to have the opportunity to serve you better in the future.
Ordered a case for my phone. I was sent the wrong case, not my fault, I gave them the right phone case I needed. I sent an email letting them know the issue. They responded by asking for pictures of the case I received, the original packaging and pictures of my phone. I sent everything they asked for. A week later, nothing but crickets from them. I have sent several emails and received nothing back from them. I tried calling only to get voice mail. I left a message, nothing back from them. What's up with the Montana phone number, the Miami FL address when is ships from China?!!! This company is a scam at its finest!!😡😡
By Bonney R.
Response from Caseles· May 7, 2025
Your feedback about transparency in shipping and returns is valuable, and we’ll use it to refine our communication with customers. We hope to have the opportunity to serve you better in the future.
