Cascade Designs, Inc.Reviews of cascadedesigns.com

Absolutely disgusting service from the warranty department. Cascade are a huge let down and are causing a disservice to the brands they operate for. I can only echo the previous comments, I bought an expensive tent which quickly developed faults and the warranty department have simply decided to ignore me. This is unethical to say the very least! I have attempted, time after time, to resolve this amicably, all I want is for my tent to be fixed, as per the warranty but due to the lack of response, I have been forced to attempt to make a formal complaint but it appears that this shoddy set up doesn't have a formal complaints procedure and so I simply continue to be ignored and unable to exercise my warranty.... truly unacceptable... I can no longer recommend any of the brands that fall under the Cascade umbrella. Please further note that the tent in question had previously been sent back to Cascade for repair last year - they claimed to have made repairs, however, this was clearly not the case when the tent proceed to collapse on me in the mountains. I had asked Cascade to confirm what had been done to fix the tent when I recieved it back as it appeared nothing had been done and they replied to say 'we don't know'... Clearly nothing had been done... I can only recommend that if you are having similar issues that you proceed to report this to MSR direct and also that you consider reporting the same to trading standards. It is not acceptable to be sold a product with a guarantee to then not be able to exercise said guarantee... @hiker_heather

Awful warranty service from their Irish subsidiary. I had a fast turnaround on my items, but one was delivered to the wrong address at which point Cascade Designs decided to ignore my emails and not help. They led me to believe the second item had gone missing, but again they ignored my emails and did not help. After several stressful days trying to get to the bottom of this, the package turned up. I'd asked Cascade if they'd shipped it separately and if so if they'd share the tracking number but that was one of the emails they ignored. A simple reply would have helped a lot. After this I won't be buying any more products from any of Cascade Desgins' brands.

One of the worst customer service experiences ever! I have been trying to deal with an expensive tent that failed on first use since June of this year. The experience has been consistently terrible, demoralising and stressful. I thought a company selling such expensive products would care about their after sales customer care but this is not the case at all. As with the other 1 star reviews on here I would definitely avoid buying anything from this company.