Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
546 reviews
CASAINCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 469 reviews with 5 stars · Clear filters
Yamy a service representative of the manufacturer has been very helpful and knowledgeable in coming up with a solution to my claims. In addition Yamy provided great information towards my options in resolving my case.
By Dennis
We purchased a bar height table great quality of materials and workmanship this one is exactly what we were looking for there are not too many manufacturers of this kind of bar height table this was definitely a great purchase
By Mike
I purchased a 15ft patio umbrella last summer and didn’t open it till this spring. I noticed that a piece was missing, I called customer service and the team was right on it. She was very professional and exceeded my expectations. She told me that she would give me a call back once she found out what could be done and she did just that. Thank you
By Vashni L.
Great customer service, and quickly resolved my concerns! I have their products throughout my home. Thank you
By Tim
Repeated contact by customer service both before they sent out the part, and after i received it to insure all went well. Totally above and beyond any other customer service I've seen.
By jamie
We needed to replace a shower cartridge in a system that we were not able to identify the name brand. We ended up removing the tile and replacing the entire body of the shower system. We purchased a Casainc system because it was very reasonably priced and almost identical to the system we needed to replace. The plumber tried to sell us a Delta or Kohler system at a high price and big profit for the plumber, but he agreed to install our Casainc system. The plumber had no problem replacing our old system. Everything worked out beautifully. We have a rain shower, jets and a wand. As a precaution, I purchased extra cartridges for the future that we may never use, but just in case because of hard water issues. I would highly recommend using Casainc. The customer service was excellent. They followed through with phone calls and text messages when I had questions. Don’t hesitate to buy anything from this company!
By CYNDI F.
I am writing to express my sincere appreciation for the outstanding customer service I recently received from Casainc. I contacted the department regarding a technical issue with the spiral handheld cord of a shower set I purchased in 2024. Although the item was technically outside of the warranty period, I had the pleasure of working with Jovy, who handled the situation with the utmost professionalism. Recognizing that the issue was related to a manufacturing nuance rather than standard wear and tear, Jovy proactively advocated on my behalf. Through diligent coordination with management and a thorough check of their inventory, Jovy successfully secured an out-of-warranty replacement for me. I am delighted to share that the company is issuing a new cord at no additional cost. The level of service at Casainc is truly rare. Having a live, knowledgeable professional available to address concerns provides a significant sense of security and peace of mind. Their commitment to standing behind their products and treating customers fairly—even years after a purchase—is a testament to their integrity. I highly recommend Casainc.
By Sandra H.
Response from CASAINC· Jun 8, 2026
Dear Valued Customer, Thank you very much for taking the time to share your experience with CASAINC. We sincerely appreciate your kind words and are delighted to hear about the service you received. We are especially pleased to know that Jovy was able to assist you with your shower system concern and provide a satisfactory solution. At CASAINC, we understand how important it is for our customers to receive timely, professional support, and we are proud that Jovy's dedication, attention to detail, and commitment to customer satisfaction made a positive difference in your experience. Although your purchase was outside the standard warranty period, we believe in standing behind our products whenever possible and treating every customer fairly. We are glad that our team was able to review your situation, coordinate internally, and provide a replacement part to help resolve the issue. Your recognition of our customer service means a great deal to us. Feedback like yours motivates our team to continue delivering the level of care, support, and reliability that our customers deserve. Thank you again for your trust, support, and recommendation. We truly value your business and look forward to serving you for many years to come. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
I bought CASAINC touchless kitchen faucet on Amazon and used it for the last couple of years. It was easy to install. The faucet is very elegant and modern. I like that it has sensor on the side of the base that prevents false triggering when I use it. Recently I contacted the company with few questions about the faucet operation and customer service was very helpful. I would definitely recommend this faucet to my friends and family.
By Slava K.
