Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
546 reviews
CASAINCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 469 reviews with 5 stars · Clear filters
My faucet controller malfunctioned, but I can still use the faucet, just not the sensor. Camellia was very helpful in resolving my situation. Aside from the malfunction, this faucet has been great. It's perfect for our sink. Very high quality.
By Bern P.
Great customer service from start to finish. Thank you!
By Melissa Mintoff M.
Great customer service. Helped fix the problem immediately and followed up constantly making sure the problem was solved.
By Melissa
Camellia provided great customer service. We noticed the handle was missing to turn on and off the water. She provided a quick solution to this problem!
By Lindsay P.
I sold my house and wanted to upgrade my faucets. I purchased Casainc faucets. I absolutely love the look. Unfortunately, sometime throughtout our construction process the handheld part was broken. I contacted Casainc and spoke with customer service. They immediately opened a claim. I received an email, sent back a few photos and in less than 24 hrs I had a replacement on the way. I will definitely be purchasing Casainc again for my new house.
By Angela L.
Response from CASAINC· Aug 21, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We’re delighted to hear that you love the look of your new Casainc faucets and that our customer service team was able to quickly assist with the broken handheld part. It’s wonderful to know the claim process was smooth and that a replacement was on its way within 24 hours. Your trust and kind words mean so much to us, and we’re truly honored that you plan to choose Casainc again for your new home. We look forward to being part of your next project and helping you create spaces you’ll love. If there’s ever anything more we can do, please don’t hesitate to reach out—we’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Super friendly and they made it easy to resolve my problem. Needed a replacement part. Was sent out immediately no problem. Has it in the time frame indicated with lots of communication. Highly recommend,
By jami G.
The quality of the cabinets is awesome. Fits exactly in my decor. Thank you Stephanie for sorting out the issue.
By Manjiri M.
I had an issue with my kitchen faucet leak. I contacted customer service and then got an email with suggestions of what to do in an attempt to fix the problem. Yami and the team were very helpful in walking me through possible fixes (use teflon tape, replace rubber ring with slightly bigger one. I also shared videos of the issue and how the different solutions did not resolve the problem. Base on the ongoing conversation, they offered to ship a replacement with a brand new kitchen faucet. It shipped from China and it got to my home within 3 days. I got a plumber to install it for me and it now works perfectly. I appreciate the diligence and quick response that Yami and team put into troubleshooting and finding a lasting solution for me. This is absolutely 5 star customer service. When I think about other household items to purchase, I will got to CASA first! Thanks David G.
By David
Response from CASAINC· Aug 21, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We’re so pleased to hear that Yamy and our customer service team were able to work closely with you to troubleshoot the faucet issue and explore different solutions together. We greatly appreciate the patience you showed throughout the process, from testing adjustments with teflon tape and rubber rings to sharing videos that helped us better understand the problem. Your collaboration made it possible for us to move quickly toward the right resolution. It’s wonderful to know that the replacement faucet arrived within just a few days, and we’re delighted to hear everything is now working perfectly after installation. We are especially grateful for your kind words about our team’s diligence and responsiveness—it means a great deal to us to know that our efforts made a positive difference for you. Your trust in CASAINC is something we truly value, and it’s very rewarding to hear that you’ll consider us first for future household purchases. We’ll continue to do our best to provide products and service that live up to your expectations. Thank you again for your thoughtful feedback and for choosing CASAINC. If you ever need further assistance, please don’t hesitate to reach out—we’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
