Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
546 reviews
CASAINCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 469 reviews with 5 stars · Clear filters
I ordered a rain shower set and two sink faucets for my bathroom remodelling. I love the look and functionality of their products and most importantly, I love their attentive and prompt customer service.
By Josh A.
My order came and was missing a face plate The CSR was very helpful and asked that I text a picture of the missing part from the parts list. It was shipped immediately and they even followed up to make sure everything was OK Thank you Dennis J
By Constantine J.
Jane did great resolving my issues
By Justin M.
Great customer service!
By Eric S.
Customer service was very polite and helpful
By John G.
Customer service including Jennifer was extremely nice and helpful. She answered my questions promptly and I got a response in 24 hours. She is sending me the parts I misplaced. Very happy.
By Chris M.
After 25 years of wanting to do a complete overhaul of our bathroom. We have completed it. We had chosen “Casainc” rain fall shower head faucet. It is absolutely amazing and has met our expectations. The satin nickel finish is of top quality, water spot resistant is so nice. This purchase was a worthwhile investment.
By Magallon-Villareal E.
Response from CASAINC· Oct 16, 2025
Dear Valued Customer, Thank you for taking the time to share your experience with us! We're thrilled to hear that after 25 years of planning your bathroom overhaul, you chose Casainc for your rainfall shower head faucet. It's wonderful to know the satin nickel finish, top-quality build, and water spot resistance all met your expectations. We’re so glad to hear that you feel your purchase was a worthwhile investment. Your trust and satisfaction mean a lot to us, and we're honored to be part of your bathroom transformation. We hope you enjoy your new space for many years to come. If there's ever anything more we can do, please don't hesitate to reach out, we're always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
I am giving 10 Stars to Stephanie in Customer Service who made my Casa experience amazing. She was able to expedite delivery of my recliner so fast my head spun. Being in extreme need for a quick delivery, I don’t know how she did it, but she did. Thank you Stephanie and thank you CASA.
By Bonnie B.
