CasaReviews of casa.io

I spent an inordinate amount of time trying to close my account going back-and-forth with customer support by email - only to come to the conclusion that it's not possible to easily close this account and move on. I think I've spent well over $1000 with Casa over the last number of years, have not done one single transaction, and when I finally decide to close the account because of lack of usage, I am asked to pay something like $125 for customer support over the phone for one call, and, if not, then jump through hoops to make this happen and, after all that, I am told it's still not possible at this point without opening another bitcoin account somewhere else and then going through, who knows how many more technical pyrotechnics. So much for customer service. I certainly will not be recommending Casa to any one else, should they ask for my advice.

I had a very poor experience with Casa. I was initially misled to believe that the $10,000/year subscription was the only one. Only after I said that was far too much did they mention a $2,100/year option. I thought that sounded more reasonable, but at no point was I told there were lower-tier plans available. I purchased the $2,100/year subscription, then later found out they also offered $250 and $1,000 options. I hadn’t even used any of the services yet, and a couple weeks later I told them that I was misled into thinking the $2,100 and $10,000 options were the only ones. At that point, I asked to switch to the $1,000/year plan. They basically brushed me off. I had to reach out again, this time telling them that I’d be more comfortable just eating the $2,100 and never using any of their services and never renewing again if they wouldn’t allow the downgrade. Still, they refused. I told them if they want to be cutthroat and just take the money, fine, but they won’t be getting my business again. It says a lot about a company that would rather mislead and alienate customers just to grab more money upfront, instead of working with them to build long-term trust. I would’ve been a lifelong customer. They turned down a $1,100 refund, money they would have recouped the following year, and in doing so, lost what could have been $40,000-$50,000 over the years. Not a good look for a company that expects people to trust them with long-term security to be so short-sighted..