Car ToysReviews of cartoys.com

Con-man extraordinaire. Had a system removed about 8 years, he stole half the equipment. I decided to give him another chance and he installed a system in my 2014, Toyota tundra it doesn't communicate with the computer in the truck properly and he won't do anything to fix it. Take your money elsewhere , trust me , this guy's a con man. I ask him specific questions about my truck.He lied to my face and stole my money and laughed in my face.

I called the car toys location by Hulen Mall. It was Saturday morning and they said they could put a dash cam in the car. I drove up from Burleson and when I got there, they told me they couldn't do it because they were too busy. The guy at the counter said he remembered talking to me, but that his manager said they could even though they couldn't. He said they would be able to get to it by noon tomorrow so I said OK and I'll leave the car and pick it up by noon. He then began to hesitate and say well I'm not sure that we really can get it done by noon. It was extremely frustrating since I had driven up from Burleson to have it installed.

Never trust the people at car toys they will lie to you they will try to upsell you why they have your car in pieces and have you at their mercy they did a terrible job on $8000 car stereo installation that made my car inoperable and now they are refusing to fix it because they say that they are no longer the same company because that company went bankrupt and they new owners are using the same name the same signs the same location but will not honor the warranty these are a bunch of scam artist and crooks

I’d like to begin by saying my expectation because car toys, of most all Dallas DFW installations is one of the higher cost which should come with very high service . At this time if I could rate this business at a negative star, I’d rate neg 2 Stars. I’ve usually used Dallas local shops or my fav grocery n Harry Hines which surpassingly I’ve never had an issue over the last 7-8 years and with 4-5 vehicle with numerous upgrades . I entered car toys with 3 items , I specificity this because had I had many items my first issue of one item not being installed would be understandable had I had 6-7 or more items . I had 1 amp , 1 sub , 1 box with teeters . My amp was 5 channels and I requested all channels be used individually for each speaker sets ( doors , dash and rear doors ) Upon arrival as I walked to my vehicle out of the blue the installer advises me that “ oh we didn’t install the tweeters , we forgot to add it to the installation charge sheet “ I was baffled and asked why no call but I said what’s in my dash and he advised my factory “ I was upset but said let’s listen and see . We discussed this and I advised I’d ride for 1-2 days test the sound and if it’s unsatisfactory I’d expect them to correct and install what I originally requested . We come to today , after calling the day before upset and complaining about the manner in which my 5 channel amp was installed as I requested individually installed on each channel as well the factory dash tweeter are getting the sound is like , today I speak with the installer after requesting the manager , he begin twisting our conversation with an excuse that I inquired about an upgrade I’d like to complete later in the future with newer tweeters , as the reason why he did not install the tweeter I brought in . I went over with him our original conversation as car toys made an error while at the counter writting up my ticket for installation they were aware of my 3 items as they acknowledge it was only 3 , but they forgot to add the tweeter installation to my ticket . The install gentlemen advised it wasn’t an error , then proceeded to convince me I’d told him I was going to later add upgrade tweeters and he thought I did not want to install . This is where I became upset , errors happen , but pretending there is no error or accepting ownership is a very bad look on a business . I advised him , the discussion for an upgrade tweeter in the future did not happen until well after we’d already written my installation ticket up . There is no way this excuse can be used, it’s obvious you forgot to add the installation Second most important part was if asked the floor manager yesterday why I was not called once it was discovered the install was not added on my ticket so that we can discuss & was this a united decision to not just install , I was told they were not notified of the error and installed made the decision not to contact the customer ( me ) and to just install factory speakers I regret having to give a negative star because as much as car toys charges and the supposed reputation , I’d take it that being they made an error they would offer to install my tweeters at their expense as well make the correction to how I requested my channeled amp to be installed . I HIGHLY RECOMEND NOT USING FRISCO LOCATION. I’d recommend not using car toys period and looking through the more then 6 dozen professional car stereo install shops throughout Dallas DFW . This has been a poor experience which is going to cost me more for having to go into one my other Dallas shops and having the completed install I originally requested and paid for To make it worst, the installer offered to charge me partial charge to install the tweeters they forgot to install , further inconvenience of dropping my vehicle and waiting . I asked him, if your statement that you made no error is true why offer a discount . The offer in my assumption was a half a$$ attempt at satisfying a customer which I expect from low class install shops Not car toys . Don’t use them . I will add this review all through any review sites in the DFW metro

BEWARE!! Car Toys did a bait and switch. They told me one price after physicslly reviewing the job in advance. When I came back to drop off vehicle, they said the install would be double what they had quoted. It was more complex even tho all was discussed and set in advance. Jeremy lied and store manager did nothing about it!! I had used them in the past at a different 'now closed location. Now after Car Toys had financial issues shutting down many of their stores the honesty and professionalism doesn't exist. Beware!! Never use them unless you want to be lied to and them trying to take advantage of you!!

Please!!! Stay away from CAR TOYS!!!! I put a $600.00 deposit on a $1,600.00 car system back in August. They had to order a part for the installation and the manager said he would call me back when the part arrived. I never received a phone call so I went to the store just to find out they went out of business in AUGUST! They knew they were going out of business the day they accepted my $600,00 Now they've been purchased by a new group and they are scumbags just like the prior owners. Saying they will not honor any previous sales.

This is a horrible company with no customer service ethic. Our stereo broke, they received the money from the extended warranty company and refused to put in a new radio. A dishonorable group. Never do business with them. The new owners D and R refuse to return phone calls. Very poor business practices

At this point of not having a stereo for 4 months after they said it had to be sent in for repair and not swapped out like the 400 dollar 4 year no questions asked warranty stated I will make sure to never spend a dime in there again and go out of my way to tell anyone that listens to spend their hard earned money elsewhere......everything I call to get answers I get rude employees saying 5o call back because apparently there aren't ever any managers there......odd.....I paid for the warranty now they need to live up to their part of the deal......I even told them I would put more money towards a better unit and still......never have I seen such inept workers or maybe that they are so good at just not answering questions that I'll never have my 980 dollar stereo again.........my original install was 5300 dollars.......so ya im little bent out of shape....