Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
74 reviews
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Cartcrate (cartcrate.com) has 74 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
74 approved reviews, newest moderated first
Been waiting 5 months for 2 baby sharks still not here. Have since found them in New Zealand and work out half the price. I have repeatedly asked for a refund but receive the same email every time saying they cant its on the way and dont answer any of my other questions. I didnt realise i was paying in american dollars either.
By Shar
Do not go near this company. I ordered 2 golf rangefinders through an ad on Facebook on 9th October. Like everyone else here on Trustpilot I have nothing. I fear I may have left it too late to complain to my Credit Card provider who tell me that a normal time period for them to act is 120 days. After 5 months of stalling emails from Pan from Cartcrate I should have raised the issue with my credit card much sooner.
By Colin M.
Scam! Thieves! I ordered and paid in November 2019. It's now March 2020. Received emails indicating the order is being packaged for delivery. I complained a dozen times over the past 4 months. Nothing. I emailed them recently and their help email has been discontinued.
By John F.
I’m still waiting for my order from November. They will only respond with automated emails. It’s a scam.
By Bryttany
Do not buy from these people I ordered a book bag Jan 9th and NEVER RECEIVED IT they took my money and lied and said my item was being shipped
By Shebreia M.
I ordered a shark backpack on Dec 19th for my grandson and haven't received it yet but they took my $20 for it. Its now Feb 24th. Won't order from them again. Keep sending me emails that its been shipped but yet I have no tracking number.
By Wanda M.
DO NOT USE THEM - THEY ARE SCAMMERS - YOU WILL GET AN EMAIL SAYING THEY WILL CONTACT YOU AND SEND A SHIPPING NUMBER THEN YOU HEAR NOTHING AND KEEP SENDING THE SAME EMAIL LUCKILY I HAVE AMEX SUPPORT WHO HAVE REFUNDED ME AND ARE INVESTIGATING THEM
By Andrew R.
They never delivered...And will not respond to me. My loss and learning experience...Do not buy from them, period.
By Sharon G.
