Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
169 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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CarsDirect.com (carsdirect.com) has 169 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
169 approved reviews, newest moderated first
They worked with from me leaving cuz i was mad at the monthly payment and not the car i wanted to calling me monday with better monthly payments for the car i wanted. They are really kind and caring and im thankful for their help through this process.
By Natasha M.
Shane was great he worked his magic
By Krystal G.
I was interested in purchasing a Honda Civic, and my sales associate, Adam Cho took the time to go on a drive with me, thoroughly explain the features, answer every question, and share his knowledge and expertise about the vehicle. More importantly, he genuinely wanted to make sure I felt comfortable, confident, and happy with my decision. The two vehicles I considered were both in excellent condition, and I ultimately chose the one that best fit my needs, preferences, and budget. Although I noticed a few minor interior areas that were missed during detailing before driving the car off the lot, it was very minor overall and did not take away from the excellent experience I had throughout the process. The financing process was also surprisingly smooth and stress-free. Jordan Nip in financing was excellent -- friendly, organized, efficient, and very clear in explaining everything. I truly appreciated how straightforward and transparent the process was. Overall, my experience with Pacific Honda exceeded my expectations in every way; very happy. It completely changed my perspective on what buying a car from a dealership can feel like. I would not hesitate to highly recommend Adam Cho and Pacific Honda to anyone looking for a vehicle and a genuinely positive car-buying experience.
By Bailey
The process was smooth and easy. I ended up buying two cars a Telluride and a Sorrento.
By Joe W.
The sales representative, Brandon, made everything feel effortless and stream lined.
By Max N.
Don’t do it scammers
By Kairese H.
That Audi A7 in red with the wood grain finish was the best purchase I could made
By Tyler H.
Since they don't list a zero rating I don't agree with a one star. Looking for a place for false advertising to report to the FTC, AG Office or BBB than this is the one. They are advertising 2025 Honda CRV's to make room for the 2026. There is not the first 2025 model available. They are trying to sell the 2026 only.
By Erwin O.
