easyJetReviews of cars.easyjet.com

Booked a car rental with Easyjet flights only to find the Hertz rental office closed by the time we arrived. Customer service impossible to contact - no phone number, only a web form that doesn't work properly. Easyjet refusing a refund as well saying it's our fault.

Don’t use Easy Jet car rental! I turned up 1-2 hours late in airport expecting my reserved car hire only to find out their local operator in Madeira SurPrice cancelled my reservation due to myself being late. After contacting Easy Jet rental they don’t even want to refund the fee we paid for the car hire. Absolutely shocking experience, I will never again use them.

Terrible service - they're just a broker. I never received my car and despite assurances from the car rental place in Portugal about getting it, Easyjet won't refund me. When I got there the agent, already said electric cars are a waste of time in portugal and said I could rent a petrol car for more £ a day. Shoddy. I'm going to do a chargeback from my credit card company to stop this disgraceful practice from continuing

Wir hatten ein Fahrzeug von Europcar über Easyjet in Fuerteventura gemietet ! Als wir ankamen war das Fahrzeug nicht mehr erhältlich und mussten ein Upgrade zum doppelten Grundpreis anmieten. Der Grund das Fahrzeug wird nur für 2 Stunden über die Fahrzeuganmietungzeitpunkt gewährt was wir so nicht wussten.

I have rented a car with Easyjet, which partners with Recordgo in Portugal. Very disappointed, they charged me lots of money and didn't send any reason why.

I rented a car through easyJet, which they subcontracted out to Goldcar’s in Malaga. It took 45 mins to get served on arrival, so was desperate to get on our way. Shortly after leaving the airport, we noticed on the dashboard, firstly that there was only 75km of fuel, which should have been a full tank, and we had a tyre pressure warning light illuminated. There was also litter in the car. On arrival at our hotel, 25km away, I contacted GOLDCAR to advise of the problems, and eventually, they agreed by email for the car to be returned empty of fuel, and a recovery team to investigate the tyre. On arrival this was found to be a nail in tyre and puncture. This was fixed on the spot. In return of the car, the GOLDCAR reception confirmed the agreement to return empty and said all deposits would be automatically refunded. On return to the UK, an email was received from GOLDCAR with fuel charges and penalties for returning empty 🤷‍♂️ I emailed GOLDCAR, they won’t respond, spoke to easyJet, they just pushed me to their cartrawler team, and in over a month, nothing!! Disgraceful service, no acceptance of responsibility , despite being supplied with email evidence and pictures!!

I booked with Easyjet flights, travel insurance, car rental and Premium insurance for the car rental for my trip to Naples. Upon arrival at Green Motion's desk I produced all the documents as highlighted on the voucher and email communication from Easyjet. The documents were fine however I was informed that Green Motion does not accept American Express credit cards. THIS INFORMATION WAS NEVER SUPPLIED OR AVAILABLE TO ME DURING THE BOOKING PROCESS OR ON THE CONFIRMATION CORRESPONDENCE AND VOUCHERS. I provided an alternative credit card (Mastercard) that apparently 'returned as a debit card' therefore the operator was unable to accept it. I was explained by the operator that the only way for me to pick up the car was to purchase an additional insurance which amounted to €120.00. I asked to hold my transaction as I wanted to speak with Easyjet. I called and explained the situation, the person on the phone told me that she would check with the manager and call me back. I never received a call back. Waited about 20 minutes and proceeded with paying the additional insurance, despite the fact that I had already purchased additional insurance when I booked the car. My appraisal of the situation is as follows: Either Easyjet have failed to provide the correct information Or Easyjet are associated with unscrupulous dealers abroad. Unsuspecting customers are forced to incur additional costs. Easyjet provides no support and takes no responsibility for arranging deals with unscrupulous providers. I am still fighting this, Abdelrahman (the signature of the person that emailed me) implies that the insurance I paid for was an optional product purchased at the rental desk. Ignoring the fact that I would have not been able to pick up the car if I did not purchase. I wish I had read the reviews on Truspilot before I booked. One assumes that Easyjet is a reliable company. I have been booking flights with them for over 20 years I never had a problem like this. I guess they should stick to what they can do; flights.

Horrible Customer Service. DO NOT BOOK A CAR HIRE WITH EASY JET. They will not help you if you have any issues or will assist you. They just take your money even though you have never received a car. They are totally OK with scamming customers.