easyJetReviews of cars.easyjet.com

Louer une voiture à Catania via Easy Jet, pris l’assurance tt option proposée par Easy Jet et arrivé à Catane, le loueur de voiture nous dit que cette assurance ne fonctionne pas avec lui et veut nous en vendre une autre… bref, 2 solutions soit Easy jet sont incompétent, soit les loueurs de voiture à l’aéroport de Catane essayent d’arnaquer les touristes !

J'ai réservé un voiture ils m'ont imposé une assurance, le loueur s'est échappé et m'a laissé au bord de la route et je ne peux pas obtenir de remboursement Une fraude!

Nous avions réservé une voiture pour 10 jours et payé 500 € à l’avance. À l’agence Alamo de l’aéroport de Catane, le personnel nous a indiqué que nous étions arrivés avec plus d’une heure de retard par rapport à l’horaire indicative renseignée dans l’application lors de la réservation et que la location était donc annulée. Ils nous ont renvoyés vers EasyJet, qui nous a indiqué ne rien pouvoir faire. C’est absolument scandaleux. L’agence a fait exactement la même chose avec le couple derrière nous. Cette pratique semble clairement bien organisée et EasyJet la soutient.

easyJet offered a cheap add on, £15 for a car for three days. However what was not obvious was that when you get there it's an additional £130 plus a deposit of £150, using the company klasswagen. Alternatively you put a deposit of £1800 done !!!! Which they hold for 90 days!!! Which I'm not sure is even legal. Staff hard sell the additional insurance and the £150 deposit is for tolls, which you have to pay regardless of if you use any. Absolutely shafted on this as well only got it because it was so cheap. On top of this, the actual hire car centre was miles from the airport. Absolutely avoid

If I could give 0 stars I would. Dont use easyjet to book your car rental. Was my first time and last time. During the booking process at no point did it say I needed 2 credit cards, and AMEX wasnt accepted. Got to my car rental, and wouldnt accept my amex as second card even though I had enough to cover excess (even though i paid for extra insurance) on my main credit card. Refused to let me hire car. Now Easyjet refuse to refund as they said its clear on the booking voucher (you get after you booked). When you actually look at your booking voucher in the main section it says make sure to bring A credit card with drivers name etc on. In the small print at bottom it says you need 2, but as said you only know this after booking!

Terrible experience renting a car in Crete through easyJet. After booking our flights to Chania, we also booked car hire through easyJet. As usual, easyJet sent a confirmation email along with a checklist stating that a credit card was required for the insurance excess deposit. However, nowhere was it made clear that American Express would not be accepted. With everything else involved in travelling, this understandably did not stand out until we arrived to collect the car from Green Motion, where we were left stuck for over two hours in a rental car portacabin. We were then directed back to easyJet to change the booking into my wife's name so that her credit card could be used. Despite multiple phone calls, this got us nowhere. In the end, we had no choice but to ask easyJet to cancel the original booking and book directly with the car hire company instead, which meant paying another £300. I then contacted easyJet to request a refund for the original car hire charge, only to receive a generic response that failed to address the issue. As a result, we have effectively had to pay twice for the same car hire. To make matters worse, the replacement hire car was old, covered in scratches, and even had peeling windscreen wipers, which made the whole experience even more frustrating. Overall, this was an extremely stressful and disappointing experience, and I would avoid booking car hire through easyJet again.

I rented a car at Edinburgh airport on 27th March 2026 and was asked to take an electric car on the basis that I wouldn't be billed for re-charging. I was doing minimal miles locally. I returned the car and this was confirmed. I was then charged automatically on my credit card When I raised this through the Call Centre, I've had no returned calls or help to resolve. Very poor

easyJet are happy to allow their rental agents to extort their customers The airport rental desk added charges which weren't part of the rental agreement, despite the rental agreement saying it included all charges and taxes. They wouldn't release the car until I agreed to pay them. I had my young family with me, and we had to travel over 100km to our accommodation, so my only option was to sign the paperwork to get the car. When I tried to inform easyJet of this via their web chat portal stopped working. When I returned from holiday, I chased this up with easyJet and was told that because I'd signed the paperwork, there's nothing they could do.