Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
20 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We have been the Tri Valley's oldest and most trusted floor covering store, since 1971! We are an INDEPENDENT, LOCALLY OWNED and a FAMILY RUN business. Our membership to Carpet One Floor & Home is important to you, our customer, because we operate as a true "co-operative", and NOT a franchise. We offer unparalleled service with NON-COMMISSIONED sales professionals who will ask you the right questions and listen to your needs to ensure that you find the right product(s) for your specific project and budget.
Carpet One Floor & Home of San Ramon (carpetoneofsanramon.com) has 20 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 15 reviews with 5 stars · Clear filters
As always Greg did a great job of coordination and help with color and material selection!
By WARD, A.
Response from Carpet One Floor & Home of San Ramon· Sep 7, 2016
Thanks for the review, Alan. It's great to hear that you enjoyed working with Greg. We look forward to working with you on your next project!
Our experience was very good. Job was done efficiently and on time. Allowed us to break the work into two separate days, making our preparation a lot easier.
By GATES, PETE & A.
Response from Carpet One Floor & Home of San Ramon· Sep 7, 2016
Pete and Ann, thank you for the review. We are happy to see that you were pleased with our service.
We couldn't be more pleased with both the hardwood floors and the carpeting installed in our newly remodeled home. It was a pleasure dealing with Tony Lenard.
By PACINI, GARY & S.
Response from Carpet One Floor & Home of San Ramon· Sep 7, 2016
Thank you so much for the review, Gary and Sharon. We are pleased to hear that you're enjoying your new hardwood floor and carpet. We look forward to helping you on your next project!
The staff at Carpet One were so so knowledgeable and helped me find a complementary match to my current floor, and their prices are very good.
By customer in San R.
Response from Carpet One Floor & Home of San Ramon· Sep 7, 2016
Thank you for the review. It's great to hear that we were able to find you a new complement!
Started the new carpet process with another area retailer. Got a bid from Carpet One/San Ramon to compare. The way they handled the process from beginning to end was soooo much more personal! Better follow up and follow-thru. Sharon and Ken were exceptional in their assistance and communication.
By CHANDLER, C.
Response from Carpet One Floor & Home of San Ramon· Sep 7, 2016
Thanks for the review, Christ. We are definitely happy to hear that you enjoyed your experience with Sharon and Ken. We hope you enjoy your new carpet!
Carpet One did a great job! Our Estimator, Bob, went above and beyond and helped us pick out the right carpet and color for our rental house. We are located out of town and Bob made the installation so easy by looking at the paint color and matching the right color for our needs. We never saw the carpet before it went in, but loved the result. The entire team did an outstanding job. Many thanks to Carpet One.
By Mary H.
Response from Carpet One Floor & Home of San Ramon· Sep 7, 2016
Mary, we are happy to hear that you enjoyed working with Bob. We hope you continue to love your new carpet!
Carpet One really is the best place to buy carpet. We are always happy with the expert service they provide.
By GARDNER, MICHAEL & H.
Response from Carpet One Floor & Home of San Ramon· Sep 7, 2016
Thanks for the kind review, Michael and Holly. It's great to hear that you've been happy with our service. We look forward to working with you on your next project!
