Carpet One Floor & Home of BillingsReviews of carpetonebillings.com

Robbie was the BEST! I came in completely confused on what direction to take my bathroom for tile. She was patient and knowledgeable and thoughtful!! Thank you, Robbie!!

Great service both before the sale and for the inevitable warranty items that come up. We have been using Carpet One for many years could not be happier

Carpet One has been nothing but great to our homebuilding company and to our clients. The service is great on the front end, (we love the service the interior designer provides!) and if there is ever a warranty issue, they are really responsive. The thing I appreciate the most is that the owners are just really good humans - you always know they are going to strive to do the right thing every time -!

Salesman was friendly and knowledgeable on products. Gave good advice on what to use. The installation of the flooring went good and looks nice. The transition pieces were not ordered and took an extra month for them. The base boards had to be redone. I paid to have them removed and reinstalled. After removing them they were no good. Not their fault. I bought new ones for them to install. They looked terrible, did not angle the corners. When I asked why ,they said that is not standard practice. That's funny because the old ones were and so is the rest of the house. They were replaced at there cost. The installation was contracted out and not done by carpet one employees. At one point I was told I had to contact the subcontractor, I did it once. The next time I said I am paying carpet one, you set it up and get back to me. Would I use Carpet One again??? Even though everything turned out good in the end, I would do more research on other companies before going back.

Carpet Was not what they said it would be. Also, They charged me for work they didn't do. When I went back to get my money back they charged me with carpet Pad I told them not to install. Now the seams in my carpet are plainly visible they just say that it is just the way it goes. I will never use them again and I will never recommend them to anyone.

Thanks to Carpet One and to Jim Hummel for the great service!

Don't buy anything from Carpet One! I've made the same mistake for the third and last time. They screw every order up and, don't stand behind their products and services and never follow-up. The owners are the culprits and set the culture. They can't even keep good help.

My sales person, Don De La Cruz, was very professional and thorough. We enjoyed the experience and will recommend him to our friends and associates. Sharon Leroy