Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
837 reviews
Carolina HerreraSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 721 reviews with 5 stars · Clear filters
Contacte al chat para que me ayudaran a buscar un vestido en especifico y fueron grandiosos, me ayudaron y lo encontre! Muchas gracias
By Rosario D' L.
Response from Carolina Herrera· Jun 16, 2023
Hola Rosario, Gracias por tomarse el tiempo en relatarnos su experiencia con nosotros. Me alegra mucho que pudiésemos ayudarle a encontrar el vestido que buscaba. Esperamos verle pronto de nuevo. El equipo de Carolina Herrera.
When ordering my dress the page was having glitches with what sizing was available. Customer Service was there to help me ensure I checked out right away. When sending back my return, I didn't see a refund over a month after they received it. Then I talked to Customer Service and they expedited the return, which I instantly saw in my CC account.
By Ana
Response from Carolina Herrera· Jun 16, 2023
Dear Ana, Thank you very much for taking the time to share such a lovely review! We are delighted to hear that we have been able to turn your day into a success! Please, do not hesitate to let us know, if you need any further assistance. We look forward to welcoming you again to Carolina Herrera very soon! Your Carolina Herrera Team
J’ai eu un petit problème, et la conseillère Josiane à trouvé solution à mon problème, très bonne conseillère et très à l’écoute , patiente aussi , big up a elle bisous
By ange A.
Response from Carolina Herrera· Jun 16, 2023
Cher Ange, Nous vous remercions pour ce sympathique commentaire, que vous avez pris soin de nous laisser. Nous sommes heureux de lire que Josiane ait pu apporter une solution à votre problème, grâce à sa patience, et à l'attention qu'elle a su y porter. N'hésitez pas à nous contacter, de nouveau, si vous avez besoin de notre assistance. Nous espérons avoir le plaisir de vous revoir, bientôt, sur notre site ! Votre équipe Carolina Herrera
I had made an order through the website and after checking out I had forgotten to add a code that would include a free plush bag. I then sent a message through to customer service and had the lovely Natalie pick up my query. Natalie K went above and beyond to assist me with my query and even managed to get the plush bag sorted so it can also be sent with the original order. To say I am over the moon is an understatement 😊..Natalie K made my day! Excellent service!!
By Maxine M.
Response from Carolina Herrera· Jun 16, 2023
Dear Maxine, Thank you very much for taking the time to leave such fantastic feedback, which we'll be sure to share with Natalie! We are very happy to hear, that you have well received your gift, and will now be able to enjoy wearing your plush bag! If you need any further help in the future, please do not hesitate to contact us, we look forward to welcoming you back to Carolina Herrera.com soon. Your Carolina Herrera Team
Amazing products and absolutely fantastic Customer service, super fast Delivery, and it came BEAUTIFULLY packaged, can’t recommend enough. I needed to get in contact as I had forgotten to use a code, they relied the same day!!!! And sorted it immediately, which never happens anywhere else! I thoroughly recommend this shop :)
By Amy M.
Response from Carolina Herrera· Jun 16, 2023
Dear Amy, Thank you very much for taking the time to share such a lovely review! We are delighted to hear, that you have appreciated our outstanding support, as much as the beautiful presentation and packaging of our products, and that we have been able to provide you with a prompt resolution, to the promo code issue, you have encountered. Please, do not hesitate to let us know, if you need any further assistance. We look forward to welcoming you back to Carolina Herrera.com, very soon! Your Carolina Herrera Team
Had great help from Customer Service recently and followed up with great information.
By Paul P.
Till today, Carolina Herrera has been one of my best unboxing experiences, I made my order online, received it 2 days later and the boxing, the quality and how much care was put to it, I must admit... everything is worth each penny. I really recommend buying online from Carolinaherrera and chcarolinaherrera.
By ilias
The free gift wrapping is excellent - a lovely red box with ribbons and a card. The order arrived fairly quickly (within 5 working days). The prices on the website are competitive compared to other retailers.
By Elena
