Carnival Cruise LineReviews of carnival.com

Deborah Varner CCL Booking #B81LT3 Carnival Sunshine Sail Date 06/04/2020 Cancel Date 03/22/2020 Concerns as age is late 60s/70s with health concerns, needed to cancel. Requesting refund of the $450.00 deposit back to credit card on file. Kindest regards, Christy R. NLG/WTH

I would give them 0 stars if that was an option. I had a cruise booked for 3/19/2020. I had to cancel my part. My cousin and her daughter are still going. My cousin and I divided it in the 1/3. She paid 2/3 for her and her daughter. I paid 1/3 ($350). First off after trying to get through and them shutting the phone lines down I got a representative. She said I would only get back port fees and taxes which was $140!!! BUT, they haven’t even done that. They have only given me back $70 of my $350!!! Super shady! I will never book a carnival cruise again!😡

After 7 cruises I guess a review is in order. My first cruise was fabulous. My last cruise was fabulous. All the cruises in between were fabulous. Only one complaint I have ever had. I got sick on the last day of my 5th cruise. I don't know if it was the food or a person but both the wife and I were miserable. My one grand praise? Once you arrive the stress falls completely off and I can forget about everything for a little while. A fat stogie, good drinks and wonderful conversation makes for a grand time. Also the entertainment aint half bad.

So first of all, this was my first cruise and although I was not a huge fan of cruising, I will leave an outstanding review. We got into out cruise on time, we were given the chance to upgrade the room with a balcony, which we took. Boarding was easy and we had our bedroom pretty quickly. Now, I personally was really bored at the ship, I felt like their pools were too small and in general I did not like cruising. On our last night fog started covering Galveston and the port was closed, and this is were my good review starts. Carnival kept us entertained, provided food, gave us hourly updates and it was an amazing customer service. We finally arrived several hours later and Carnival offered to people who had lost their flights or had to drive long distances, to be able to stay. I would love to see half of this customer service with any airline... So yes, although cruising is not for me, I have to say that Carnival had an amazing way of keeping everyone as happy as possible and made us feel like we were important customers, and that is why I am giving 5 stars to their service!

I really enjoyed cruising with Carnival Cruise Lines.

I’m truly sad to see how poorly Carnival is rated! I’ve been on 2 cruises through Carnival in the last few years and I can honestly say it was some of the best days of my life. There was always something to do as a young adult. There were parties on deck, a club to meet people my age and to hang out with multiple activities everyday, movies played on the deck under the stars every night, and all the destinations that the ship would stop at. I also really loved the food, there were so many options to choose from. In the end, Carnival will always have a place in my heart.

It was so much fun with all my family

I have traveled with them on several occasions. The service has been great. The food without complaint.The staff have always gone above and beyond to make sure we were satisfied with their service.The cabins have always met my expectations.On several occasions I have received upgrades without request based on my previous trips.