Carmel Car & LimousineReviews of carmellimo.com

I had used Carmel car service for years and they had always been reliable. However, in the past year, they have stood me up three times. They called to say they were running 10 min late. After waiting 15 min, I called the dispatcher to learn that they have no cars. No call to me to tell me that. I had reserved this car two days before. How do they book a ride without knowing if they will have a driver? I am totally disgusted with this company. Yes, they are more reasonable than other car services, but not worth the aggravation of trying to figure out another way to get to your destination at the last minute. Shame on me for giving them so many chances. Three times and you’re out!

Booked my wife for pick up at LGA picked up on time all perfect was quoted 38.75 fare not including tip and tolls. At destination my wife told it would be 55$ they went over 59th street bridge. No toll When questioned the driver said just give me 50.00 wife felt driver aggressive and just wanted to get her bag out of trunk fearing the driver could run off. Filed com0,ain’t on2 days ago no action taken they just don’t give a care Too bad used them all the tine

Horrible and dangerous. Booked for my daughter to be picked up at Met Life Stadium after a concert. They came and left her stranded at 12 midnight. Driver went to wrong lot then had some story that she had to leave. She had to make her way to train and got back to NYC then had to uber home making it 2 am. Told us to call a different service. Never again.

Booked a trip bundle, including airport transfer to hotel thru Carmel. Price was great....till I called them directly about my itinerary to confirm. Had difficulty with communicating my questions...then was GRILLED with questions about how many people (3--I booked for that many!)--how many BAGS, etc.... When I told them same as the airplane--3 carry on bags/3 personal items/3 people....I started getting the spiel that I need a van instead of a sedan. MORE MONEY, of course! I TRIED to explain that if we can drive 3 1/2 hrs to the airport with the same people/baggage, we can surely ride from the airport to the hotel in the same size vehicle. (We are using a NIssan Sentra--very small!) I got BAD feelings about my call and the INQUEST--- so called to find out about options to cancel with booking company. (no prob) Then while I was on the phone calling other options for quotes, Carmel called me BACK to BACK to BACK 6 times!!! I answered once and told the woman I was on the other line; she STILL called me back over and over and over!!! HARASSED by this company before ever using them! SOOOOO glad I backed out of this potential disaster!!!! Do your homework before you book! Check reviews on various sources!! Transportation issues from airport to hotel and back can RUIN a vacation!!

I have used Carmel before and it was ok. I gave them another chance and it was a disaster. I booked a 1-14 Sprinter van for a group arriving at LGA. The van was not there when we arrived and they seemed to be surprised we were there when I called, despite confirming the day before. They finally showed up 1 hour and 15 minutes late with a van that only held 11 passengers (I paid for 14 passengers) we had to incur more expense but 3 members of our group taking a taxi. Then the van they sent had a broken air conditioner on a 90 degree day. A miserable sweltering drive. Calls and emails have gone unanswered. No attempt by Carmel to make this right. Buyer beware.

I unfortunately did not come across these reviews when I booked Carmel, had I, I definitely would not have booked them. I travelled from the UK to New York and received an email around 10pm 27th May and was due to fly out 2pm 29th May. The email said that I needed to call a number once I had collected my suitcases upon arriving in New York. My first thought was, how much is this phone call going to cost me?! I queried with them if there was another form of contact, being from the UK calling a USA number would be costly for me. They told me to find the nearest customer service desk and ask to use their phone. Ok so I get off a 7.5 hour flight and first I have to travel around the airport looking for a point of assistance? great! I though to myself, it's my fault I didn't read the small print that they are not a meet and greet service so will just have to pay for the phone call I make. Before leaving the UK I asked them to confirm how long I would have to wait for them to pick us up - convinced now I should have booked someone else but it's already too late, I can't get a refund. I was told I would be waiting 5-7 minutes and even online on Expedia it reads that on maximum a customer would need to wait 10 minutes. We were waiting 30 minutes in the pouring rain! The journey to our hotel wasn't great either, not bothered by the pouring rain and continuous skidding of the car the driver continued to drive fast until I told him to slow down. This should be common sense to any half decent driver. We knew we would have to pay for toll charges (even though no toll roads were taken) and tip would be at our discretion, however we were told to pay $20 for toll roads and tips - we didn't have a choice in the matter. Again no toll roads were taken so I'm not sure what we're paying for. On the return journey back to the airport from the hotel the driver was late and I had to call the company twice to find out where he/she was. they were 15 minutes late. Not sure what the excuse was for the lateness because it's not as if we were getting off a flight and would need to collect luggage?! Although this time we were given a choice of tip, once again we had to pay for the non existent toll road. We booked via Expedia who were very understanding and were of the impression that the point of booking a taxi in advance is to avoid any waiting around or paying too much, however neither happened with Carmel so they would speak with Carmel regarding a refund. They spoke to Carmel who whilst accepted they were late, denied me a refund. I would pay the extra when picking a transfer so you're not dealing with a company who will charge you extra for non existent roads and tips (even when they put your life at risk). I wish I had seen these reviews before I booked Carmel.

My daughter ordered and pre-paid for a car to take myself and husband from Roosevelt Island to JFK to catch an international flight on the 1 June. Five minutes after the time the car was due to turn up, they phoned my daughter to say that they didn't have a car in the area and wouldn't commit to a time to pick us up. We cancelled the Carmel car and found a local car service to take us to the airport, though at considerably higher cost. If Carmel knew in advance that they couldn't supply the service, why did they not make contact in good time so that we could make alternative arrangements without panic. We have used this service for a number of years but will not do so again.

I booked a trip to the airport and the driver could not find my address to pick me up. He called and was unable to communicate with me effectively in English. After about 30 minutes of discussion with Carmel’s office and indirectly with the driver we discovered he was 10 minutes away. Because I was concerned about missing my flight I had to grab a taxi to get to the airport. To add insult to injury Carmel charged me for the service that they were unable to provide because of their incompetent driver. I would avoid using this substandard car service.