Excellent service and lovely food
Excellent service and lovely food
By Anita Marie M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
344 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carl's Jr. Restaurants LLC is an American fast food restaurant chain operated by CKE Restaurant Holdings, Inc.,
Carl's Jr. (carlsjr.com) has 344 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
344 approved reviews, newest moderated first
Excellent service and lovely food
By Anita Marie M.
In app delivery purchases are not supported by the company. Each location is responsible for support, even through delivery. Problem is the location I called still had it hooked up to fax/modem.
By Zachary S.
My experience at Carl’s Jr. was extremely disappointing from start to finish. The customer service was terrible, and my burger was undercooked and missing several of the advertised ingredients. When I brought this to the attention of the staff, they showed no interest in resolving the issue. I was simply told that the chef had finished, with no apology, replacement meal, or refund offered. To make matters worse, I later emailed a formal complaint about my experience and never even received the courtesy of a response. It’s incredibly poor customer service to completely ignore a customer’s concerns. This was my first visit to Carl’s Jr., and it will also be my last. I expected much better, especially when it comes to food safety and customer care. Based on my experience, I would not recommend this restaurant.
By JJay
The food is great workers are nice
By Bodhi P.
I usually stop by to get coffee and something to eat for breakfast. Today however my coffee was very bitter. Almost like it was sitting around for a few days. Hopefully this is a one time thing.
By Jose A.
I go to the carls Jr located by Linda vista Moreno transit station. And recently they hired a really sexy Latino woman named Alma and she is the epitome of what great customer service skills are and I love the way she treats everyone with respect and I mean everyone. She should get a raise. Thank yoh again alma.
By PEBBLES M.
Nos ha gustado el restaurante, el personal súper amable y atento, además de que la espera para comer es súper rápida y todo exquisito. Volveremos sin duda
By Josemi A.
Man skal vente i 15 timer på 3 tenders helt uacceptabelt
By Næ J.