Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,522 reviews
CarewellSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best place to shop for home health products and caregiving supplies. Order online today with free 1-2 day shipping on orders over $49.
Carewell (carewell.com) has 1,522 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 1,439 reviews with 5 stars · Clear filters
Customer service is outstanding. I called about a possible cancellation and they told me I can place a sign to refuse delivery or if they do deliver they would give me a pre paid return label.
By Lauren Avrahom G.
Response from Carewell· Jun 26, 2024
Thank you for the kind words about our customer service! We appreciate your understanding and are happy to offer flexible options for your order!
Pia was very knowledgeable and helpful with both of the issues that I had. In under 10 minutes, she solved both the issues. It’s the best customer service I’ve ever had and I commend Pia and your Company! Give that lovely lady a raise or better yet a promotion!
By Laurie
Response from Carewell· Jun 26, 2024
Wow, Pia rocks! We're thrilled she resolved your issues in record time. We'll pass your kind words on! Thanks for choosing Carewell
It is very easy to order from. You can set up auto ship to make it easy on yourself. With a click of a button,you can change the quantity, date of ship or even skip order. Customer support are very friendly, polite,helpful and knowledgeable. If the representative doesn't know your answer they will immediately find out for you. If you get the wrong size in a brief it is so easy to return that item. I just can't think of another company I would rather do business with than carewell. I am the care giver of my husband and doing business with carewell makes my life easier. I would really recommend you give them a try.
By Peggy
Response from Carewell· Jun 27, 2024
Thanks for the fantastic review! We love that Carewell makes caregiving easier for you. Easy ordering, autoship, and helpful support are exactly what we strive for. We appreciate you recommending us!
I was very flustered and when I called and asked for help I was not happy, so I left a note explaining my troubles. Within a few minutes a different person called and took care of everything. No fuss, no troubles, just have a good day. She was so sweet and said all the best for your mom. I was truly impressed with their level of customer service. I will continue to order from them as long as I need to. Thanks to Carewell for your quick and total wonderful service!!
By Jennifer B.
Response from Carewell· Jun 27, 2024
We're so sorry for your initial frustration. Thank you for letting us know, and we're thrilled the second rep turned things around. Her kindness is what we value. We're here for you!
Angel was very kind and efficient. Pleasure to work with her she, was very thorough in helping me with my questions.
By Kathy S.
Response from Carewell· Jun 27, 2024
We're delighted Angel impressed you! Her kindness and thoroughness are what we value most. Thank you for choosing Carewell!
I started using this company when I was caring for my sick husband. It was so nice to have a large variety of supplies to choose from & have them shipped to our home. I also found things that I used & had trouble finding at the store. It was so convenient. Shipping was prompt. They saved me a lot of time shopping for supplies when I could have them delivered.
By Joanne G.
Response from Carewell· Jun 26, 2024
Thank you for sharing your story. We're honored to help during a difficult time. Glad we offered variety, convenience & fast shipping!
Great service, products, speedy shipping and good prices.
By Tiffany
Response from Carewell· Jun 26, 2024
We appreciate you mentioning everything - fast service, quality products & great value. Thanks for choosing Carewell!
Great product. Delivered timely with easily scheduled recurring deliveries. Customer service is outstanding.
By Bob
Response from Carewell· Jun 26, 2024
We're so glad you love the product! Our streamlined recurring deliveries and exceptional customer service are what we take pride in. Thank you for choosing Carewell!
