Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,419 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.
CareLinx (carelinx.com) has 1,419 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 53 reviews with 2 stars · Clear filters
There are many times the app will not load. I need to turn off my phone completely to try to get it to reload. My app is up to date. The care plan questions are redundant and not efficiently answered as you need to go each question individually. My client gets frustrated with the time it takes me to ask the questions
By Julie
You don't here from your representatives unless u continue too text or call
By Lacetta J.
Response from CareLinx· Jun 27, 2022
Hi Lacetta, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. Our leadership team has reached out via phone & email to further assist you, and discuss your feedback personally. We will try you again, or you are welcome to reach out directly at (844) 344-5374 so we can assist you as soon as possible.
Can’t get a caregiver. Are there any?
By Inez S.
Response from CareLinx· Jun 24, 2022
Hi Inez, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We'll definitely reach out by phone so we can address your concern, or you are welcome to reach out directly at (844) 344-5374 so we can assist you as soon as possible.
They don't return phone calls. I am suposedly assigned to someone named SHAY. I have left three messages. No response. She gave me a persons name to contact. I tried. Who ever answered the phone said no one was there named Keita and hung up. I checked the message from SHAY and I called the correct number. No one else picks up on here calls. Before that I had AMBER who is in California and only works on weedends. So the is only available on on Saturday or Sunday. I felt her a messase. She hasn't called back either. This has been going on for two weeks. I don't know what is going on or if I will ever get another house cleaner. This is no way to run a business. I need someone to calle me. Boyce Freitag 512-461-8175.
By Boyce F.
Response from CareLinx· Jun 24, 2022
Hi Boyce, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We'll definitely reach out by phone so we can address your concern, or you are welcome to reach out directly at (844) 344-5374 so we can assist you as soon as possible.
Carelinx does not call you back when I am told that they would. The caregivers, all but one, have been horrible. They don't show up and don't call to let you know. One did a previsit to see what I wanted. Then, one her first day, she sat in the recliner and asked what I wanted done. In the 2 1/2 visit, all she did was make my bed and clean one bathroom. Because of my physical limitations, I depend on my caregiver to show up. I cannot mop or change my sheets. I have knee and back problems. I also have heart problems. I am 72 years old.
By Charlien Ingrum S.
Response from CareLinx· Jun 24, 2022
Hi Charlien, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We'll definitely reach out by phone so we can address your concern, or you are welcome to reach out directly at (844) 344-5374 so we can assist you as soon as possible.
The acct managers have a bad answering habit.also the bonus promise are a joke ALWAYS have accused not to pay . there payroll is a horrible system...i was paid late many times. Had to ask the facility where I work to email my days worked. Always problem with getting paid.
By Gloria F.
Response from CareLinx· May 17, 2022
Hi Gloria, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We'll definitely reach out by phone so we can address your concern, or you are welcome to send us a message at [email protected] at your earliest convenience. We look forward to speaking with you.
The payments take way to long to receive
By Esmeralda R.
Response from CareLinx· May 17, 2022
Hi Esmeralda, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. Our records indicate payment for work recently completed in the system. We'll definitely reach out by phone so we can address your concern, or you are welcome to send us a message at [email protected] at your earliest convenience. We look forward to speaking with you.
CareLinx NEEDS A public transportation MAP! You guys are sending me jobs that are in Bolingbrook, Arlington Heights, Dolton, and practicality Wisconsin. I live in Chicago, not near or around the suburbs. Even though CareLinx has Uber and Lyft, how many people are really going to pay for a Nurses travel expenses? I’m constantly on public transportation, aren’t there jobs near me that are easier to find?
By Lauren J.
Response from CareLinx· Mar 9, 2022
Hi Lauren, thank you very much for taking the time to write to us. Your feedback is incredibly valuable and we are always looking for new ways to improve our experience. We will pass your feedback to our team and look forward to enhancing our platform step by step.
