CareCreditReviews of carecredit.com

They are not honoring the rewards as they used to. Customer service awful, Erica Customer representative the worst.

Customer service is horrible Samantha the manager was extremely rude and kept cutting me off while I was talking love the card but customer service is awful

Their policies are outdated and clearly geared toward maximizing profits rather than supporting their customers. For example, if a customer makes a credit card payment through their automatic payment system after 5 PM on the due date, they’re still charged a late fee—even though the payment was made in good faith. It feels more like a trap than a service. All my payments were made on time and they kept reducing my credit limit affecting my credit score. This is the only credit card company that has done that to me.

The website is awful and keeps timing out. I lose all the progress of my application and now I don't "pre-qualify" anymore. Don't waste you time unless you enjoy being frustrated.

Horrible company that continuously lowers credit limit despite on time payments. Do not use Care Credit if you care about your credit score.

Worse card ever unprofessional, no common sense, will steal your money stay away from this card. It should be banned.

Made above the minimum payment and paid off the entire balance before the end date. They, however, kept reducing my credit line which in turn lowered my credit score- that they then faulted me for. When I contacted them they were rude and not helpful at all. I cannot recommend this company!

This is the most unprofessional card company I have ever dealt with. They messed up my payment three separate times before it was halfway fixed. Then, I noticed that my funds were not in the bank because they put a hold on my payment. They held my payment for a month but took it out of my bank account. They said a payment larger than 500 would be held for 1-2 months. So, they will take your money but just won't let you use it until they feel like releasing it. Not only that, they hang up on you when they don't know the answer to your questions. It is so unbelievable to think that a card company can be so incompetent. I mean, it's top-notch incompetence. Like, I had to explain to them how interest works and why I was paying the non-promotional balance, and then they still managed to pay off the promotional balance, not what I asked. It's astonishing they are still in business. Then, I told the representative to hang up so I could complete the survey, and the woman, "Jen," put me on hold for 5 minutes, thinking I would hang up. My family and I waited until we heard her get back on the line and hang up the phone so I could not complete the survey. So here is my review.