CareCreditReviews of carecredit.com

You people are impossible to deal with. Contacted you multiple times trying to get my account set up. I got conflicting information. I think this is done on purpose to collect late fees. If you are thinking of using Care Credit DON'T.

My first few payments payments processed fine, no trouble. Then my bank account got hacked, so I contacted Care Credit to give them the new information. It was all downhill from there. Whether it was because the customer service representatives didn't truly speak English, or they hesitated to clarify when they did not understand me, or they were simply making repeated errors, but they could not seem to write the new account information correctly, and my payments started being rejected. I called and tried at least two more times to get my account information corrected, but to no avail. The CSRs were polite, but totally unable to get the job done. Next I mailed a check for payment. That worked, although it was several weeks before the check cleared my bank. I then decided to finish paying the balance so I would not have to deal with them, but that check was never credited. I opened a dispute, and after a number of weeks Synchrony Bank, who runs the Care Credit program, said they never received it. So today I called to give them my debit card number, and three things happened. One, In listening to information about my account, I heard a) that the check I had written to completely pay off the balance had been credited, and b) that I still owe that exact same amount. Not possible. And two, the machine would.not.connect me to a human. We went in circles for several minutes. Finally I hung up. I am So Done with Care Credit and Synchrony Bank! If I could leave zero stars, I would.

They are most certainly one of the worst companies I've ever dealt with. I received no resolution with customer service nor the manager that took over afterwards. I was paying $200 to $400 a month month a charge that was made in December of 2024. I was told if I didn't pay off this $1,300 by January of 2016 then I would incur penalties. Why are they trying to charge me a charge of $395, and also $85 within the same month of February saying I never paid it off. There is proof that I have paid it off. I don't even understand what is going on. How could they possibly say I haven't paid it off and charged me an additional $500. I have reported them to the better Business bureau and I hope that they go out of business soon because they are the worst company ever

I have used care credit for 8 years only using for vet bills. I always use their convient pay by phone. For some reason wasn't taking my payment but the I remembered I changed my phone number . I called care credit costumer service to make payment and to change phone number. They text me a code to my phone which i received and repeated to the man. He then stated in order for me to change my number. They would send me a link and I would have to take a picture of myself holding in his words a state I.D. I closed my account.

Giving Care Credit a 1 does not even suffess. They should be rated -10. I made a payment and they held my check, it is not credited to my account and I find additional charges to my account. They closed my account because my bank saw thru their scamming of customers. They are a scam. I recently paid them off and they still are harrassing me with a payment due and an additional charge of $42.00. Folks, whatever you do please read all the reviews on this company and after your done I hope you are not stupid enough to sign up with them. They will SCREW YOU OVER AND OVER AGAIN!!

This company utilizes representatives whose first language is not English. There is total lack of understanding of The American's with Disabilities Act. When they are informed a customer can't understand what they are saying the solution is to yell. When you ask for someone whose first language is English with no accent there is absolutely no willingness to offer assistance. This is highly discriminatory and totally without compassion. My rating would be zero stars, but there is no way to rate lower than 1 star. I had a stellar payment history! Find another way to borrow money!

Care Credit sends their bills out late. Then they charge you $30.00 for a late fee even when I called. We got the bill the day it was due. Nobody knows when you call. You also can't understand them. Nobody is a Native English speaker. Very frustrating. I am cancelling this service as soon as my bill is paid off. They don't care. I told them I would cancel. No response

Aspen dental pushed this as a decent option. Put it on a credit card ! At least you can switch to a zero apr credit card. Care credit won’t let you do a balance transfer. Shiesters are charging 32 percent DONt Use Care Credit!!!!!!!!!