www.cardsave.netReviews of cardsave.net

Since Cardsave have been taken over by Worldpay they are supposed to be much better and judging on how quickly they dealt with my complaint it seems they are, very pleased.

I have been a client using Cardsave machines for over 2 years. One year ago in September 2013 we moved shop to another address in the same town. We wrote, telephoned and emailed with our new address. As at todays date, nearly 10 months later, our machines are still not programmed to the new address and our clients get receipts with the wrong address. We have emailed to [email protected] at least 4 times, called about 6 times and written, no-one gets back to us. Also, we applied to American Express to use their cards and was accepted about a month ago, they asked us to email [email protected] and request the machine to be re-programmed to accept Amex, GUESS WHAT? No response, nothing has happened. Do you think we will be using Cardsave in future?

I have never reveiwed a company on line but such is my frustration with this company I have resorted to Trustpilot in the vain hope my complaint will be heard, despite my constant stream of communication with CardSave/WorldPay. I met with the Territory Manager for Greater Manchester to sign up for CardSave as it seems they had a good reputation for working with small companies. I wish I was aware of this site back in February 2014. To cut a long story short I was not told about Monthly minimum charges of 25 pounds per account, I have 2, one for a terminal and one for online ( or so I thought) I came to use the online facility only to be told further fees apply. There have been so many problems and issues with dealing with CardSave/ WorldPay that I can't be bothered to reiterate them all here, I am only reviewing this company in the hope that I can tell other small businesses NOT to sign up with this company. Throughout making my complaint I have not heard a word from the Territory Manager who also does not reply to emails or even does not have the courtesy to read them. I have made written complaint to the customer service team but 10 weeks later I do not have a satisfactory answer only they are investigating, SMALL BUSINESSES BE AWARE: they hide the fees and details which are not fully disclosed at the point of sale, the Sales/Territory Manager tells you he has highlighted all details and get you to sign the ipad on the spot. I have wasted so much time trying to pursue this company, time I should be spending on my customers orders. I have found them to be truly appalling to deal with and detrimental to my business and it's development. A very very expensive and appalling company.

Where do I begin? One of the first payments processed was referred for fraud checks, while I have no issue with this, what is an issue is that it took 11 calls to find out that it was in this state. A letter that I was told was sent (21 May 2014) stating it had been referred for these checks has still not arrived by today 16/06/2014. Not to mention of the 11 calls made, three Streamline staff including one who is a manager and has been with them for eight years insisted the money had been paid to my account when in fact it had not. It had not because it had been referred for fraud checks and they cannot tell only insisting I had had the money! At every stage the staff at Streamline tried to fob me off, in particular when the monies did not arrive they told me it was my banks responsibility to trace a payment which also turned out to be inaccurate. Now the main issue. I was advised that my monthly charge would be £19.95 + vat/ month + transaction fees. So far it appears I will be charge £119.95/month + transaction fees. The salesman has not answered any of my emails or a recoreded delivery letter. I have received a letter from Streamline (also part of WorldPay) stating my complaint will be dealt with in 10 working days. I have had nothing from Cardsave with whom the contract was setup.

I called Cardsave back in September 2013 to cancel my contract, was told that it had rolled over and I would have to pay for the next year's service. My business closed in Feb 2014, and I am still being billed for services that I do not either require or use, causing charges on my bank account. I simply want to know where to send the terminal, and terminate this contract. Please deal with this asap.

THIS COMPANY IS A DISGRACE WHEN I GOT HIS MOBILE TERMINAL AT NO STAGE DID THE SALES REP MENTION TO ME THAT I WAS ON A ROLLING CONTRACT I CLEARLY REMEMBER HIM TELLING ME THAT AFTER A YEAR IF I WASNT HAPPY WITH THE SERVICE I COULD CANCELL AT ANYTIME I WASNT SO I CALLED TO CANCELL MY CONTRACT IN THE FIRST YEAR I HAD 4 MACHINES ALL DID NOT WORK PROPERLY WHEN THEY SENT ME A BETTER MACHINE THEY TOLD ME I HAD TO STAY WITH THEM FOR ANOTHER 6MONTHS AS MY CONTRACT HAD ROLLED ON. THEY STILL CHARGED ME FULL WHACK EVEN THO I WAS TAKING MORE CHEQUES THEN CARD PAYMENTS AS MACHINES WASNT WORKING WHEN I DID MANAGE TO CANCELL MY CONTRACT THEY STILL TOKE AN EXTRA PAYMENT FROM MY BANK WHEN I CALLED AND ASKED WHY THEY SAID IT WAS A MISTAKE AND WILL PAY BACK IN 5 WORKING DAYS WELL ITS BEEN 3 WEEKS NOW AND STILL NO REFUND THEY SAID THE DELAY WAS BECAUSE THEY HAD NOT RECIEVED MY CARD MACHINE BACK RUBBISH I SENT THIS BACK NEARLY TWO MONTHS AGO WITH PROOF OF RECIEPT BE VERY WARY IN DEALING WITH THIS COMPANY GO TO YOUR BANK THEY WILL AT LEAST MATCH THEIR PRICES AND YOUR NOT DEALING WITH A MIDDLE MAN MILES AWAY

Dear Clive, Please can you contact me on the following email address to answer some of the following complaints as no manager in your business deems me important enough to talk to. [email protected] My terminal (which processes over £450k of transactions per year) broke on Friday 16th May. It is now Wed 28th May and we still have no working machine. Your company has cost me over £6000 in sales as a result of my guests leaving as they can't use cards. I have rung EVERY day since and no manager has been available to talk to me. Fruitless promises about rectifying the situation have come to nothing. We have received a new base unit (Tuesday 20th May), new terminal (Wednesday 21st May) then promised new power cables for Thursday 22nd May but arrived Saturday 24th May but still the machine didn't work. On Saturday 24th May we were promised a new machine by Tuesday 27th May (after a very busy bank holiday weekend without a terminal) and it's now Wednesday 28th May and nothing has arrived as a Team Leader apparently thought I didn't want a new machine until I had agreed better rates!!!!! I have been told that a new machine will arrive tomorrow but hold little hope. It is an utter disgrace that your organisation can treat a small business like ours in this way. We cannot put up with this loss of business. My regular guests (I own a successful award winning pub) think it's a joke and it's embarrassing for me as it looks like we've done something wrong. Please contact me on the above email address so we can discuss this as well as relevant compensation for the disgraceful service and severe loss of business as a result of your company's errors. I will continue to find all mediums to review your organisation daily until I am contacted. If I could've awarded zero stars I would've done. Yours truly unhappy, Jon Cox [email protected]

I have given my complaint in writing to Cardsave complaining about their rolling contract costs and have now received back confirmation that they are not prepared to budge from their contract position on the rolling contract clause. My next move is to contact the Ombudsman as I am pretty sure this form of agreement with rolling contract penalties is unfair and not enforceable . It's certainly banned in other business industry practices not dissimilar to Cardsave operations. I do understand it.!! Maybe you dont understand if it will stand up in court or how its viewed by the Ombudsman. It is a rolling contract with unfair terms. This is not over!