Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
528 reviews
Car CitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Car City (carcity.com) has 528 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 362 reviews with 5 stars · Clear filters
Always willing to help with payments, Just need to call and explain what day you can pay and they will extend your payment due date, but you must pay on the new date- only fair,
By Gail
Response from Car City· Dec 14, 2016
Hi Gail, thank you for your review! Thank you for choosing Car City!
Orbit could make payments easier to handle
By Tim and P.
Response from Car City· Dec 14, 2016
Hi Tim and Paula, Thank you for the review!
The people were very helpful and the service was great. Very open and honest. Not your traditional sales people trying to push you into a vehicle
By Matthew
Response from Car City· Dec 14, 2016
Hi Matthew! Thank you the five star review! Welcome to the Car City family!
Found a cherry of a vehicle at Car City, made the call, and because of being a repeat customer, was treated like no other car dealer treated me...The vehicle was clean, the service and the deal was flawless, and I walked away for $39 down and was amazed at the car I purchased.
By Michael P.
Response from Car City· Dec 14, 2016
Thank you, Michael! We are glad you were able to get the perfect vehicle for you! Thank you for choosing Car City!
Such a gift to be able to get a high quality vehicle when I was struggling to find financing. They take care of customers and you get fast results.
By John
Response from Car City· Dec 7, 2016
Thank you, John. We are glad we were able to help!
There are none
By Matthew
Response from Car City· Nov 30, 2016
Thank you, Matthew!
They were fast and friendly in EVERY department! The experience was the best I've ever had buying a vehicle. I got the exact vehicle I wanted and they never once tried to talk me into buying a vehicle I didn't want. And the service didn't stop there. I had a small repair that needed done after the purchase they didn't even blink an eye. Fixed it promptly and friendly. Highly recommend them! Thank you all!
By Lorena
Response from Car City· Nov 29, 2016
Hi Lorena! Thank you for choosing Car City! Please do not hesitate to contact us if you have any questions or concerns.
We are very happy with our vehicle and extremely satisfied with the service we received
By Beris
Response from Car City· Nov 29, 2016
Hi Beris! Thank you for the review! We appreciate your business. Thank you for choosing Car City!
