The car has been ok (not as good as…
The car has been ok (not as good as expected for the price paid) but the service has been awful. Overall, not a particularly good experience.
By David
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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528 reviews
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Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Car City (carcity.com) has 528 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 15 reviews with 2 stars · Clear filters
The car has been ok (not as good as expected for the price paid) but the service has been awful. Overall, not a particularly good experience.
By David
Had my Vehicle only 2 wk and the whole electrical system went crazy. They said its the cold but I don't believe that. Now today again my vechicle is doing the same thing. I have not had a month and I already have problems. NOT HAPPY AT ALL!!
By Anita
Too expensive! I know it's for people with bad credit ! But pmts r far and above average person has ! With insurance rates so high it's just not feasible
By Joe
Customer service is phenomenal, however the pricing and predatory hidden fees are really not exactly something I'm happy with. I bought a car that had a sticker price of just under $9,000 but by the time all of the fees were added in, the overall pricing is nearly $17,000. That's just crazy to take advantage of people who can't afford to get financed.
By Tiffany
Car financing is way over priced!!!! Car is worth less than the finance @@@@!
By Kack
Response from Car City· Apr 28, 2017
Hi Kack, We apologize you feel that our vehicles are over priced. We are happy to speak with you on how we can improve our services and process. Please call us at 888-CAR-CITY to speak with a Manager.
I did a pre-approval application online. made an appointment and then went in. the salesmen are not that transparent on how its set up. all in all its a company i cannot wait to get away from. leasing a vehicle for 20,000$ and then when lease is up i still dont own it till i pay another 3,000$ for a 2011 kia soul...they definitely prey on the weak.
By Chad
I made the mistake of letting the salesman push me when I was not ready. Make them slow down and listen to you. I'm not saying I would not have bought the vehicle I did but I definitely felt he made the choice for me and did not give me the chance to feel more comfortable with my choice. Ask a lot of questions because believe me not everything the sales people tell you is the real deal. Their way of making the deal sound so good is a little shady.
By Linda
Response from Car City· Dec 19, 2016
Hi Linda, we apologize you left feeling that way. We pride ourselves in low-pressure sales and being transparent to all of our customers. We would love to discuss your situation with you to help us better improve our processes and services. You can call us at 888-CAR-CITY to speak with a Manager.